Manager on Duty

YMCA Buffalo Niagara • Buffalo, NY

1d

About The Position

POSITION SUMMARY: The Manager on Duty (MOD) is a leadership position responsible for overseeing evening and weekend operations at the William-Emslie YMCA. This role ensures the smooth functioning of the facility, supports staff, and upholds the Y’s commitment to exceptional member service and safety. The MOD acts as the senior point of contact during assigned shifts, fostering a welcoming and inclusive environment for all. GENERAL WORK SCHEDULE: 40 hours per week. Must be available to work from 10:00 am to 7:00 pm Monday – Friday. Flexibility to work on weekends when necessary is required. BENEFITS: Free health insurance, employer paid group term life insurance at 1x salary, employer paid long term disability, EAP through Child & Family Services, and various voluntary benefit options. Employees are immediately eligible to enroll and contribute to the Y Retirement Fund 403B plan and will receive a 12% employer paid Y Retirement Fund contribution after eligibility requirements are met. There is a generous paid time off program, which includes personal time off, holidays, and sick leave. All employees receive complimentary YMCA Buffalo Niagara membership and program discounts. Other benefits include training and leadership development opportunities, and career advancement. ESSENTIAL FUNCTIONS: Operational Oversight: Supervise evening and weekend operations to ensure the facility runs efficiently and safely. Monitor and address any operational issues, including facility maintenance and cleanliness. Enforce YMCA policies and procedures consistently and fairly. Family Programming Coordination: Plan, organize, and execute engaging and inclusive monthly family programs that align with the Y’s mission, fostering community connection and meaningful experiences for families. Birthday Party Management: Oversee all aspects of birthday party rentals, including maintaining an organized schedule, monitoring inventory and supplies, and ensuring timely communication of needs to the supervisor for seamless event execution. Staff Supervision and Support: Provide guidance and support to evening and weekend staff, ensuring high performance and member satisfaction. Conduct regular check-ins with staff to address questions or concerns. Prepare and publish the membership and child watch staff schedules and fill in for absences. Follow policies to approve time away from work requests. Ensure accuracy and authorize timesheets as per policy. Member and Guest Engagement: Serve as the primary point of contact for member and guest inquiries, concerns, and feedback during shifts.Address conflicts or complaints promptly and professionally, escalating issues to senior management when needed. Promote a positive member experience by maintaining a welcoming and inclusive environment. Emergency and Safety Management: Act as the lead staff member during emergencies, ensuring proper response and communication protocols are followed. Conduct routine safety checks and address hazards promptly. Document incidents accurately and report them to appropriate personnel. Administrative Duties: Complete shift reports and update the branch management on operational issues or successes. Assist with administrative tasks, such as monitoring attendance and preparing end-of-shift summaries. Support program delivery and event execution as needed. Training & Meetings: Attends training sessions and staff meetings to ensure professional development. Additional Responsibilities: Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of 2 years of supervisory experience, preferably in a customer service, recreation, or nonprofit environment.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Familiarity with YMCA programs and operations is a plus.

Responsibilities

• Operational Oversight: Supervise evening and weekend operations to ensure the facility runs efficiently and safely. Monitor and address any operational issues, including facility maintenance and cleanliness. Enforce YMCA policies and procedures consistently and fairly.
• Family Programming Coordination: Plan, organize, and execute engaging and inclusive monthly family programs that align with the Y’s mission, fostering community connection and meaningful experiences for families.
• Birthday Party Management: Oversee all aspects of birthday party rentals, including maintaining an organized schedule, monitoring inventory and supplies, and ensuring timely communication of needs to the supervisor for seamless event execution.
• Staff Supervision and Support: Provide guidance and support to evening and weekend staff, ensuring high performance and member satisfaction. Conduct regular check-ins with staff to address questions or concerns. Prepare and publish the membership and child watch staff schedules and fill in for absences. Follow policies to approve time away from work requests. Ensure accuracy and authorize timesheets as per policy.
• Member and Guest Engagement: Serve as the primary point of contact for member and guest inquiries, concerns, and feedback during shifts.Address conflicts or complaints promptly and professionally, escalating issues to senior management when needed. Promote a positive member experience by maintaining a welcoming and inclusive environment.
• Emergency and Safety Management: Act as the lead staff member during emergencies, ensuring proper response and communication protocols are followed. Conduct routine safety checks and address hazards promptly. Document incidents accurately and report them to appropriate personnel.
• Administrative Duties: Complete shift reports and update the branch management on operational issues or successes. Assist with administrative tasks, such as monitoring attendance and preparing end-of-shift summaries. Support program delivery and event execution as needed.
• Training & Meetings: Attends training sessions and staff meetings to ensure professional development.
• Additional Responsibilities: Perform other duties as assigned.

Benefits

• Free health insurance
• employer paid group term life insurance at 1x salary
• employer paid long term disability
• EAP through Child & Family Services, and various voluntary benefit options
• Employees are immediately eligible to enroll and contribute to the Y Retirement Fund 403B plan and will receive a 12% employer paid Y Retirement Fund contribution after eligibility requirements are met.
• There is a generous paid time off program, which includes personal time off, holidays, and sick leave.
• All employees receive complimentary YMCA Buffalo Niagara membership and program discounts.
• Other benefits include training and leadership development opportunities, and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED