Manager on Duty, O.Henry Hotel
About The Position
O.Henry Hotel is looking for a friendly and energetic Manager on Duty to join their team of enthusiastic hospitality professionals who provide outstanding experiences to the guests they serve in a fast-paced environment. To deliver the type of outstanding experience we provide our guests, we need remarkable individuals who are committed to making a difference. Our common objective is articulated in our mission, which, in summary, is to be of genuine service to our guests, fellow staff members, owners, and the Earth and her people. To find out more about working with us, click here .
Requirements
- Sc hedule availability to include weekdays, weeknights and weekends (we are open for all holidays and scheduling will include holiday shifts)
- Friendly, energetic and detail-oriented
- Passion for hospitality
- Great interpersonal and communication skills
- Strong sense of urgency and initiative
- Enjoy working in a fast paced, enthusiastic environment
Responsibilities
- Provide shift leadership to a team of 5-6 people while also communicating with housekeeping, engineering and other departments to ensure that the shift is running efficiently
- Use the appropriate resources to collaborate and solve any issues that arise during the shift and anticipate how future shifts will be affected and communicate that information
- Prioritize and coordinate tasks to maintain smooth daily operations of the hotel including Front Desk, Porters, Housekeeping, Engineering and Event Assistance
- Learn how to use the phone, computer programs and other hotel systems and procedures to aid in taking care of our guests
- Coach fellow colleagues on ways that we can cause ever increasing levels of delight for our guests while following the intentions listed in our missions
- Take responsibility for recruiting and hiring great people, then develop them into Lucky Star staff members
- Be an advocate for our guests and staff members
- Establish and maintain hotel and guest relationships by learning what our guests need and communicating those needs to the appropriate departments
- Have a passion for safety and maintain a high level of cleanliness and a sanitary work place at all times
Benefits
- Employee Stock Ownership Plan (ESOP)
- Health, dental and vision insurance
- 401K
- Voluntary Life Insurance
- Paid annual leave (vacation, sick, personal, etc.)
- Family medical leave and domestic partner benefits
- Industry related continuing education and frame of reference opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
