Manager on Duty
About The Position
Responsible for leading operations and serve as point of contact with client during their shift periods. Contact with traveling passengers and airport employees with complaints or suggestions Perform complaint investigations in coordination with Customer Service/Quality Assurance Department Assist the Safety Department (Road/Safety Supervisor) with accident Investigations during their respective shifts Coordinate with Operations Manager and Safety Manager for Safety meetings and distributing safety information Coordinate Special Moves for BCAD Responsible for quality control in all operations areas Responsible for disciplinary actions Respond to service complaints, escalate as necessary Ability to improvise in any situation Customer Service Skill Proficiency in Microsoft Office Generate reports specifically in Excel Other duties as assigned
Requirements
- High School diploma, or GED required
- 3+ years experience in public transit
- 3+ years transit driving experience
- 3+ years experience in a supervisory/management role
- Excellent written and verbal communication skills
- Class B or higher Commercial Driver's License (with Passenger endorsement. and air brake endorsement) required
- Computer proficiency required (Microsoft Suites – Word, Excel, PowerPoint)
- Must be able to read a map and possess knowledge of the service areas
- Must be able to work flexible day and night hours including split shifts, weekends and holidays
- Must be able to pass and maintain a DOT physical examination, background check and drug test and obtain airport full Security Identification Display Areas (SIDA) badge with ramp and customs approvals
- Must be able to improvise in any situation
- Customer Service Skill
- Proficiency in Microsoft Office
Responsibilities
- Leading operations
- Serve as point of contact with client during their shift periods
- Contact with traveling passengers and airport employees with complaints or suggestions
- Perform complaint investigations in coordination with Customer Service/Quality Assurance Department
- Assist the Safety Department (Road/Safety Supervisor) with accident Investigations during their respective shifts
- Coordinate with Operations Manager and Safety Manager for Safety meetings and distributing safety information
- Coordinate Special Moves for BCAD
- Responsible for quality control in all operations areas
- Responsible for disciplinary actions
- Respond to service complaints, escalate as necessary
- Generate reports specifically in Excel
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
