Manager on Duty – Community Center (Part time)

City of Eden Prairie•Eden Prairie, MN

5d•$21•Onsite

About The Position

The Manager on Duty (MOD) supports the Eden Prairie Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner. The primary position responsibilities and areas of impact are: Monitors the EPCC facility and grounds, providing a safe, friendly and enjoyable environment for all users; supports other part-time building staff including front desk, ice rinks, aquatics, child care, maintenance and office as needed. Monitors all activities throughout the building to ensure safety compliance by all users; connects as the point person with all staff and user groups throughout their shift. Communicates effectively to part-time staff regarding events and needs throughout the building. Depending on qualifications, position includes Event Lead shifts with the primary focus supporting ice arena events like hockey games, tournaments, and figure skating ice show. Provides updates to Recreation Supervisors as needed. Orchestrates emergency response for the building while on duty. Provides excellent customer service to all patrons and employees of the EPCC; while also enforcing and following through on EPCC policies and guidelines. Performs light maintenance such as meeting set up, take downs, and collaborates with our Facilities division; assists with sharpening skates and skate rentals; monitors building equipment. While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

High School Diploma or equivalent required; CPR and First Aid certification and 2 years higher education preferred.
Minimum of two years’ experience in customer service; previous supervisory or leadership experience preferred.
Proficiency in MS Office required.
Facility management experience preferred.
Must be available to work evenings and weekends.
This position requires the ability to lift/pull/push/move/carry up to 50 lbs frequently, 50-100lbs occasionally, and over 100 lbs on a limited basis; and the ability to bend/stand/reach.
Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment.
Pre-employment processes for this position includes professional reference checks, background check, work verification.

Nice To Haves

CPR and First Aid certification and 2 years higher education preferred.
previous supervisory or leadership experience preferred.
Facility management experience preferred.

Responsibilities

Monitors the EPCC facility and grounds, providing a safe, friendly and enjoyable environment for all users; supports other part-time building staff including front desk, ice rinks, aquatics, child care, maintenance and office as needed.
Monitors all activities throughout the building to ensure safety compliance by all users; connects as the point person with all staff and user groups throughout their shift.
Communicates effectively to part-time staff regarding events and needs throughout the building.
Depending on qualifications, position includes Event Lead shifts with the primary focus supporting ice arena events like hockey games, tournaments, and figure skating ice show.
Provides updates to Recreation Supervisors as needed.
Orchestrates emergency response for the building while on duty.
Provides excellent customer service to all patrons and employees of the EPCC; while also enforcing and following through on EPCC policies and guidelines.
Performs light maintenance such as meeting set up, take downs, and collaborates with our Facilities division; assists with sharpening skates and skate rentals; monitors building equipment.

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