Manager on Duty (MOD) - Dallas, TX

Accommodations Plus International•Dallas, TX

43d•Onsite

About The Position

The Manager on Duty (MOD) serves as the primary operational leader during assigned shifts, ensuring smooth coordination between airline and hotel operations. This role requires strong leadership, quick decision-making, and the ability to manage complex situations such as irregular operations (IROPS), weather disruptions, and large-scale cancellations. The MOD acts as the point of escalation for frontline teams and ensures compliance with company standards while maintaining exceptional customer service.

Requirements

3–5 years in airline operations, hotel management, or similar leadership role.
Proven experience handling irregular operations and crisis management.
Strong leadership and team management abilities.
Excellent problem-solving and decision-making skills under pressure.
Effective communication and negotiation skills.
Proficiency in operational systems

Responsibilities

Lead and manage day-to-day onsite operations for airline and hotel partners.
Monitor flight schedules, hotel accommodations, and crew movement during normal and irregular operations.
Respond promptly to disruptions caused by weather, cancellations, or system outages.
Implement contingency plans and allocate resources effectively to minimize customer impact.
Guide and support frontline staff, providing clear direction during high-pressure situations.
Foster a collaborative environment and ensure team adherence to operational protocols.
Ensure timely and accurate communication to crews and hotel partners during disruptions.
Resolve escalated customer issues with empathy and professionalism.
Maintain compliance with airline and hospitality regulations.
Document operational decisions and provide shift reports to senior leadership.