Manager of Regional Service

Raka•La Vista, NE

42d

About The Position

The Manager of Regional Service is accountable for driving growth and profitability within the Parts and Service Divisions of a designated business unit. This role focuses on building a skilled, customer-focused team and implementing innovative service programs. The Manager sets rental-ready standards across the assigned territory, ensures consistency in service operations, and fosters a safety-first culture throughout the organization.

Responsibilities

Manages the regional Profit and Loss (P&L) statement by analyzing and controlling expenditures to align with divisional budget requirements, making strategic decisions as needed to ensure profitability.
Builds and leads a competent branch team through effective hiring, training, development, delegation, performance appraisals, coaching, counseling, and disciplinary procedures.
Develops and submits talent inventory assessments to evaluate branch strength and identify ongoing training opportunities.
Plans, manages, and oversees all service-related activities, continuously improving service department operations through research and implementation of new techniques and procedures.
Establishes measurable goals and accountability systems for contamination control, administers safety programs, coordinates training, and ensures compliance with company and government safety standards.
Serves as the primary customer contact for all service-related matters, including technical issues, diagnostics, invoicing, and repairs, while proactively reviewing service history, warranty records, and support programs to anticipate future needs.
Makes policy and rework decisions that balance customer satisfaction with company interests.
Analyzes market data to determine customer needs, volume potential, pricing strategies, and discount structures, collaborating with sales to develop promotional campaigns.
Routinely assesses employee skills and expertise, securing training as needed to stay current with industry developments and minimize customer downtime.
Directs regional service operations by recommending best practices, reducing costs, driving revenue growth, and supporting customer satisfaction.
Develops and maintains performance metrics, prepares and reports on annual budget proposals.
Promotes organizational advocacy by fostering teamwork, trust, and mutual respect among employees and customers.
Implements initiatives that support RAKA - The Cat Rental Store's vision and core values, aligning regional efforts to deliver quality customer experiences.