Manager of People Operations
AvidXchange, Inc.•Charlotte, NC
•Hybrid
About The Position
The Manager of People Operations is responsible for how HR services are delivered and scaled across the organization. This role focuses on building reliable, efficient HR operations through process improvement, service delivery optimization, and technology enablement. This person is a hands-on operator who can identify where HR workflows break down, improve them, and build systems that allow the function to run consistently at scale. They will also support the implementation of automation and AI tools that improve how HR works.
Requirements
- 5+ years of progressive HR experience with a focus on HR operations, HRIS, or process improvement
- Proven experience improving or scaling HR workflows in a growing organization
- Hands-on experience with an HRIS such as Workday, SAP, UKG, or a comparable platform
- Strong analytical skills with the ability to build, interpret, and act on operational dashboards and metrics
- Experience leading cross-functional operational change initiatives
- 2+ years of people leadership experience
Responsibilities
- Assess and improve HR workflows across the employee lifecycle to reduce friction, redundancy, and gaps
- Build and maintain a process improvement roadmap, including standardized workflows and documentation
- Define and track operational KPIs such as SLAs, cycle times, and error rates, and build dashboards that provide visibility into HR performance
- Lead root cause analysis for recurring HR issues and implement scalable, durable solutions
- Support the design and lead implementation of a tiered HR service delivery model, including self-service, shared services, and HRBP escalation
- Drive adoption of HRIS as the system of record and primary employee touchpoint
- Provide oversight and support for benefits administration, serving as an escalation point for complex issues
- Identify and implement targeted HR technology, automation, and AI solutions that reduce manual work and improve efficiency
- Partner cross-functionally with IT and business leaders to align HR operations with organizational needs
- Lead and develop the People Operations team, ensuring clear ownership, prioritization, and accountability
Benefits
- 18 days PTO
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250
- Hybrid Workplace Flexibility
- Free parking
- Fully granted from beginning of year, pro-rated if hired mid-year
- Must be full-time for at least 3 months
- Must be full-time for at least one year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
