Manager of Operations Support - APS Mobilizations

ABM•Chicago, IL

13d•$103,000 - $120,000

About The Position

ABM Performance Solutions (APS) is ABM’s self-delivered operational platform which incorporates all of ABM’s offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business. The Manager of Operations Support - APS Mobilizations role is responsible for the tactical delivery of managing workstreams, deliverables and tasks detailed in the APS Mobilization template used to launch all new APS client contracts. The role will provide subject-matter expertise to ensure adherence to ABM standards and industry best practices, driving compliance and offering clear guidance to operations teams and mobilization colleagues in support of the new contract and client. The Manager is expected to be a continuous learner who actively monitors industry trends, ABM processes changes, evolving client needs, and operational performance. The Manager of Operations Support - APS Mobilizations reports to the Senior Manager of Operations – APS Mobilization Support and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from Letter of Intent or signed contract) through stabilization and ongoing operations in collaboration with the Client Experience and Ops Support Program Manager.

Requirements

Associate’s degree in a related engineering field, former apprenticeship program, or technical trade school
Minimum of 5 years in Facility Service or Building Management (Portfolio/Multi-Site Contract Management preferred)
Minimum of 2 years of experience leading large, multi-disciplined functional teams
Demonstrated knowledge of Integrated Facilities Management Operations
Proficient in Microsoft Suite and Smartsheet or other project management software

Nice To Haves

Industry association certification such as CFMP, FMP or equivalent preferred

Responsibilities

Partner with APS Platform Leadership, Portfolio Leads, and cross-functional stakeholders (Procurement, Safety, Finance, HR, Technology) to ensure seamless, strategic mobilization execution across all new contracts.
Direct the implementation of APS operational standards, processes, and service delivery frameworks for all new client engagements.
Lead and influence Continuous Improvement initiatives to enhance client outcomes, operational efficiency, workforce readiness, and financial performance.
Collaborate with Business Development, Deal Desk, and Pricing teams to shape operational solutioning, new business proposals, and resource strategies.
Serve as an APS operations subject matter expert, providing authoritative guidance and developing enterprise-wide improvement strategies.
Execute duties directly and through subordinate leaders, operational networks, and IG resources to meet contract and mobilization requirements.
Lead and oversee all mobilization workstreams to ensure deliverables, timelines, staffing plans, and operational readiness requirements are met.
Direct cross-functional mobilization teams, ensuring alignment of people, processes, and systems during client onboarding and operational start-up.
Provide high-level operational interpretation of contracts, scopes of work, and service-level expectations to ensure proper execution.
Conduct enterprise-level operational assessments, readiness audits, and gap analyses to mitigate risks and ensure Day-1 readiness.
Lead the strategic deployment and governance of CMMS platforms (Corrigo, Maximo, Brightly, Plant Log, etc.) across APS Industry Groups.
Oversee the accuracy and integrity of CMMS data, asset hierarchies, and operational metadata.
Direct the development of Preventative Maintenance programs, SOPs, inspections, and JHAs.
Provide leadership during asset inventories, validation, and tagging to ensure accurate asset registers.
Govern CMMS reporting structures, KPI dashboards, SLA reporting, and analytics.
Drive continuous improvement of CMMS utilization and adoption across APS operations.
Oversee CMMS training strategies and ensure field teams are equipped for success.
Provide strategic operational expertise across Hard Services (HVAC, mechanical, electrical, plumbing, engineering) and Soft Services (janitorial, MAC, mailroom, landscaping, waste management).
Ensure alignment of all mobilized service delivery models with ABM IFS standards, client expectations, and best practices.
Guide teams in developing operational plans and service structures to support long-term success.
Oversee vendor and subcontractor onboarding and ensure compliance with contractual and ABM standards.
Monitor vendor performance and support corrective action planning when required.
Provide oversight of subcontractor invoices, scopes, renewals, and service verification to ensure financial and operational alignment.
Lead the development and governance of quality processes and operational standards.
Oversee SLA/KPI monitoring and reporting to ensure compliance with client and organizational expectations.
Provide strategic input into proposals, operational modeling, staffing, and cost structure development for new business.
Ensure physical and digital resources are properly managed to support mobilization success.
Partner with Talent Acquisition and HR to ensure timely recruiting, hiring, onboarding, and training for mobilization needs.
Oversee workforce readiness processes such as time clock configuration, payroll setup, and compliance documentation.
Ensure employees receive required operational, CMMS, and safety training.
Promote a strong operational culture during mobilization and support employee engagement initiatives.
Provide oversight for the deployment of ABM safety programs at new and transitioning accounts.
Ensure safety documentation, training, hazard assessments, and compliance measures are executed effectively.
Lead or support site safety audits and corrective action plans.
Promote and reinforce a strong safety culture across APS mobilization efforts.
Collaborate with APS leadership, cross-functional teams, and client-facing partners to ensure mobilization success.
Represent APS in internal and client meetings, presenting updates on readiness, CMMS, performance, and improvement opportunities.
Leverage industry trends, data analytics, and operational insights to refine mobilization strategies continually.
Travel regularly (up to 75%) to support mobilization oversight, assessments, and operational leadership needs.