Operations Support Manager

CVS Health • Tallahassee, FL

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Aetna CVS Health is seeking an Operations Support Manager to lead the Network Platform Solutions organization’s Operations Support Team and drive key compliance initiatives. In this role, you will partner with leaders and teams across the organization to deliver business value through effective oversight of day‑to‑day operations and high‑quality solutions delivery for our customers. You will manage a team of Operations Support Analysts and Developers and collaborate closely with matrixed teams on a variety of projects.

Requirements

• 5+ years of working with provider data experience
• Proven experience in operations management or similar role in a matrix structure
• Strong leadership, analytical, and problem-solving skills
• Proficiency with operations management software/tools
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office Word, Excel & PowerPoint
• Advanced experience with workflow tools, QuickBase, Power BI, and project management methodologies

Nice To Haves

• 5+ Healthcare/Medicaid experience
• Leadership and team management experience
• Analytical and problem-solving skills
• Previous stakeholder management experience
• Experience with process improvement methodologies (e.g., Six Sigma, Lean)
• Strategic planning and project management experience
• Knowledge of compliance, health/safety, and budget management
• Vendor relationship management experience

Responsibilities

• Oversee daily operations support, managing team performance, and ensuring compliance with business processes
• Manage resources and processes, prioritize requests, and coordinate work schedules for optimal operations support
• Develop and implement standard operating procedures and prioritization framework
• Optimize workflows and implement best practices for operational support and solution development activities
• Define new metrics, build reports, monitor and analyze, and provide leadership updates on operational performance
• Lead and mentor staff to build bench strength
• Work on multiple projects concurrently
• Coordinate with other departments, delivery leads, and vendors to support operational needs and process improvement projects
• Handle escalations and resolve operational issues

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager