Manager of Operational Excellence

Hearst Health•Dallas, TX

About The Position

Homecare Homebase is searching for a Manager of Operational Excellence who will work with our clients to ensure the HCHB product is being used to the best of its ability, while staying regulatorily compliant and producing the best ROI upon implementation. This position requires a deep operational knowledge of Home Health and Hospice industries as well intimate experience with the HCHB Product. This position will be responsible to develop best practice workflows and overall use HCHB to ensure clients are successful in an operational environment. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As Manager of Operational Excellence, you will play an essential role in providing operational guidance to new and existing customers. This includes consulting regarding best practice workflows, design decisions, staffing models, and regulatory compliance. This role is critical in aligning client operations with the best use of HCHB Software. Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Manager of Operational Excellence supports this mission by providing careful observation and keen insight into the implementation department’s people, processes, and technologies as well as supporting our strategic company goals. What You Can Expect from Us At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. About Homecare Homebase Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results. Sound like a good fit? Please take a moment to apply for this position. HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

Requirements

8 to 10 years of operational experience using HCHB in a Home Health and/or Hospice environment, as well as a deep understanding of the HCHB Application
Proven leadership experience building teams, implementing new technologies, and guiding organizations through transformational change and consensus-building
Exceptional communication skills, with the ability to engage executives, clients, and cross-functional teams to articulate vision and drive results
Extensive experience with HCHB implementations and developing best practices across the full implementation lifecycle
Demonstrated ability to streamline and automate processes for improved adoption and operational excellence
The ability to provide innovative solutions with technology to drive seamless experience that wows our users
The ability to travel to support the sales process, build customer relationships, provide leadership oversite, and conduct employee quality reviews
Bachelor's degree
At least 3-5 years’ experience leading a team
Demonstrated ability to analyze and solve complex problems
Current driver’s license and ability to rent a vehicle

Responsibilities

Best Practice Implementation: Translate operational concepts into practical workflows that deliver measurable value and support client success.
Quality Improvement: Drive continuous quality improvement initiatives to enhance service delivery and operational efficiency.
Process Development: Develop and refine processes to streamline implementation and improve team effectiveness.
Cross-Functional Collaboration: Partner with internal departments to identify opportunities, resolve barriers, and accelerate improvement.
Client Education & Enablement: Empower clients to become self-sufficient with HCHB, maximizing ROI and optimizing their operational performance.
Continuous Improvement: Foster a culture of ongoing feedback, experimentation, and learning to raise the bar on performance.