Manager of Key Accounts Greater Hartford, CT Area

PaceMate™•Hartford, CT

23d•Remote

About The Position

We are seeking a PaceMate Manager of Key Accounts for the Hartford, CT area. You will be responsible for developing and managing strategic relationships with high-value electrophysiology (EP), cardiology, and heart failure practices, ensuring optimal and cost-effective use of PaceMate’s products and services. This role oversees key accounts across hospital systems and IDNs, identifying client needs, resolving workflow challenges, and driving growth through upselling and strategic expansion. The Manager leads quarterly business reviews, collaborates with internal teams to support clinical and operational goals, and plays a critical role in maintaining client satisfaction while generating strong references that support future sales opportunities and customer base expansion. PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com. Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity and Fraud Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

Requirements

3-5 years of experience in complex healthcare account management
3-5 Years of team management in healthcare
Excellent communication and interpersonal skills
Computer literate with Excel, Word, Adobe, PowerPoint
Sales Management experience
CRM/Cardiology Account Management Experience Required
Must have access to stable, reliable internet access

Responsibilities

Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
Develop tactics that will deliver the most appropriate products or services
Use of communication skills to present to and influence key stakeholders in the sales process
Provides clients with product information, demonstrations, analytics, ect.
Create key opinion leaders / reference sites within each current Key Account customer & region
Responsible for both maintaining and growing business in contracted groups
Manage expenses within budget
Re-Sign current customers on longer term agreements and contract renewals
Active involvement in weekly and quarterly sales planning process
Overall Account Owner
Support sales process with workflow expertise
Onboarding Responsibilities
Serve as Executive Sponsor
Attend Onboardings & Workflow Design Meetings
Set the ongoing business development expectations
Business Development
Business Reviews (Quarterly/annually)
Physician Relationships
Add-on Services
Pricing Changes
KOL Identification and Development
Fellowship Program Nurturing
Reference Site / References Nurturing