Manager, Key Accounts

Ameren•Saint Louis, MO

About The Position

The Manager Key Accounts is primarily responsible for leading a team which establishes and nurtures the relationships with Ameren Missouri’s commercial and industrial customers and other key stakeholders.

Requirements

Bachelor’s Degree in Engineering, Business, Accounting, Marketing or a related field from an accredited college or university required.
Seven or more years of experience working in customer service, field operations or with community public officials and community leaders in Ameren service, or utility specific is required, including experience maintaining and building relationships.
Experience with customer service and/or outage systems is required.
Three or more years supervisory or team/project leadership experience is also required.
Proven ability to perform financial analysis, lead others and excellent business acumen.
Ability to communicate effectively through public speaking and written documents.
Understanding of local, state and national issues facing Ameren and its operation companies is required.
Strong decision-making, problem solving, analytical, and computational skills.
Ability to build relationships and interact with internal resources and external customers.
Expert knowledge of PowerPoint, Excel, Access, and Word

Nice To Haves

Master’s degree in Business is preferred.
Experience and knowledge of the power generation and transmission business preferred.
Willingness to aggressively pitch positive stories, place public speakers and employ proactive communications strategies and tactics.
Positive relationships with key government leaders is preferred.

Responsibilities

Direct the Key Account Executives (KAEs) to assure a coordinated, consistent and documented approach for strategic relationships and partnerships with key customers. Develop strategies and outreach to strengthen customer relationships and align goals.
Develop a comprehensive understanding of customers' business activities, financial health and overall direction to implement strategic business objectives through the KAEs.
Manage the KAEs to serve as personal consultants to each assigned key account and engender a trustworthy relationship throughout the customer’s organization through frequent and timely contact and feedback.
Coordinate interactions between the KAE team and other teams and departments to support the delivery of Ameren solutions to customers on schedule.
Facilitate ongoing improvement by refining processes and supporting the activities of Key Accounts, their customers, and collaboration within Ameren.
Direct the documentation of customer interactions and continually monitor and thoroughly evaluate the customer’s satisfaction with our service.
Manage the KAEs serving as a conduit of information from the customers to Ameren that can be used in the development of Ameren initiatives including regulatory or legislative affairs, policies/procedures and products/services. Provide competitive intelligence, trend analysis and customer feedback on a timely basis.
Support the team to successfully drive smart growth and smart efficiency in alignment with customer needs and Ameren's System/Distribution Planning. This will be done through products and services such as renewables, efficient electrification, economic development and demand side management to support key performance indicators.
Encourage and monitor the performance of KAEs in supporting the goals and key performance indicators of the department and the Corporation.
Foster a positive work environment focused on results, execution of the strategic plan and growth and development of the KAEs.