Manager of IT Services
About The Position
As the Information Technology Manager, you ' ll make sure staff across Lawrence Hall have the reliable, secure systems they need to serve youth and families every day. This is a leadership role where you ' ll balance technical know-how with people skills - building trust, solving problems, and guiding IT strategy while keeping our team connected and supported. Our ideal candidate is a people-oriented leader who thrives on collaboration and brings strong project management skills. You have a broad foundation of IT knowledge, paired with the ability to stretch across different functions, such as networking, troubleshooting, and system management. In this role, you will:
Requirements
- At least 5 years of IT experience, including 2+ years in a supervisory role.
- Industry-recognized certification (e.g., CompTIA, ITIL, Network+, Security+, Microsoft certifications) or equivalent professional experience with Microsoft technology.
- Demonstrated experience with Microsoft Active Directory, Office 365, Exchange Online, Azure, and MS Office applications.
- Strong project management skills, with the ability to juggle multiple priorities and deadlines.
- Excellent interpersonal and communication skills, with the ability to work across multiple teams.
- Must be comfortable lifting up to 30 pounds when handling IT equipment.
Nice To Haves
- Bachelor's degree in Information Systems, Business Administration with IT concentration, or equivalent experience.
- Experience in project management within nonprofit, social service, or multi-site organizations.
- Customer service orientation and proven ability to foster collaborative solutions.
Responsibilities
- Lead and supervise the IT team, ensuring strong performance and professional growth.
- Oversee daily operations, including system maintenance, project management, and policy implementation.
- Manage agency-wide IT infrastructure, ensuring secure networks, data backups, and disaster recovery procedures.
- Troubleshoot and resolve technical issues while deciding when to handle problems in-house versus outsourcing.
- Partner with leadership on long-term IT strategy, policies, and department goals.
- Foster a customer service–focused culture, ensuring staff feel supported and equipped to do their work.
Benefits
- Average of 17–25 days PTO + 9 holidays
- Medical insurance - HMO and PPO options
- Dental insurance - HMO and PPO options
- Vision insurance
- 401(k) with up to 5% employer match and auto-vesting
- Flexible Spending Accounts (FSA) - Medical and Dependent Care
- Pre-tax Commuter benefits - Parking and Transit
- 100% employer-paid Basic Life and AD&D Insurance
- Voluntary Life Insurance for Employees, Spouses, and Children
- Accident and Critical Illness Insurance
- Short-Term and Long-Term Disability
- 100% employer- paid Employee Assistance Program (EAP) for free counseling and life resources
- Wellness Reimbursement Program
- Employee Referral Bonus up to $1,500
- Continuing Education Units (CEUs) for licensed employees
- Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
