Associate Manager, IT Services

The Wonderful Company•McAllen, TX

About The Position

The Wonderful Company is committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change. The Associate Manager, IT Services will lead and actively participate in delivering Level I & II IT support for The Wonderful Company employees. This is a working supervisor role, meaning the individual will manage a team of three (including themselves) while personally handling tickets and providing hands-on technical support. The position ensures smooth IT operations across Texas offices and supports remote users company-wide.

Requirements

5–7 years of progressive IT support experience, including leadership responsibilities.
Strong hands-on knowledge of Windows and Mac OS environments.
Proven ability to diagnose and resolve hardware/software issues across desktops, networks, telecom, and mobile devices.
Excellent communication, customer service, and organizational skills.
Ability to manage multiple tasks and projects independently in a fast-paced setting.
Must be self-motivated, adaptable, and willing to travel.

Nice To Haves

Experience supporting executives and VIP users preferred.
Certifications (MCSE, ITIL, Cisco, Mac, Dell) are a plus.

Responsibilities

Supervise IT Services staff, including scheduling, workload distribution, and ticket queue management.
Mentor, motivate, and retain a high-performing team in a fast-paced environment.
Provide regular updates and status reports to the IT Services Senior Manager.
Work tickets alongside the team, providing front-line support for hardware, software, and network issues.
Manage workstation setup, upgrades, and repairs for new and existing employees.
Deploy and manage mobile devices (iOS and Android) and troubleshoot peripheral devices (printers, copiers).
Provide VIP and executive support locally and remotely, including Co-Chairman and senior staff.
Develop and implement IT SOPs for security, hardware, and support across all Wonderful business units (Citrus, POM, FIJI, Justin Wines, HQ).
Document processes, create user training materials, and maintain knowledge base articles.
Utilize ITSM tools (ServiceNow experience preferred) for accurate ticket documentation and trend analysis.
Coordinate with vendors for services, purchasing, and hardware/software procurement.
Collaborate with peers across TWC entities to align technology roadmaps, policies, and procedures.
Support remote offices and company offsite meetings.
Manage IT onboarding/offboarding processes.
Travel between Texas offices as needed.

Benefits

Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.