IT Services Manager

SPIROL Shim Division•Stow, OH

10h•Onsite

About The Position

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career! At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together. We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site. As the IT Service Manager for SPIROL you will: Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently. Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations. Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team. Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing. Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.

Requirements

Bachelor's Degree in Information Technology or Computer Science.
8-10 years of progressive experience in an IT function, with 3-5 years in a management role.
Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment.
Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy.
Experience managing helpdesk functions, network engineering, and/or other IT professionals.

Responsibilities

Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently.
Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations.
Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team.
Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing.
Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.