Manager of IT Network Operations | REMOTE
About The Position
OnTrac is hiring a Manager of IT Network Operations! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. We are seeking an experienced and detail-oriented Manager of Network Operations that is responsible for overseeing the day-to-day operations, maintenance, and support of the organization's network infrastructure. This role ensures network reliability, performance, and security while leading a team of network engineers and support staff. The Manager of Network Operations works closely with other departments within OnTrac, external vendors, and service providers to determine necessary technology advances/updates, coordinate and schedule customer impacting events and educate employees on the use of newly introduced software and hardware.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred) and / or 5+ years of experience in network operations or infrastructure management, with at least 2 years in a leadership role.
- Strong hands-on knowledge of the configuration and optimization of network equipment including firewalls, routers, switches, gateways, servers, telephones and other related equipment.
- Strong understanding of the fundamentals in networking and data communications.
- Will require becoming proficient in OnTrac software and applications.
- Experience with wireless site surveys, coverage analysis, and signal optimization.
- Proficiency with network monitoring and management tools for both wired and wireless environments (e.g., SolarWinds, NetFlow, Wireshark, Ekahau).
- A high level of customer service.
- Oral and written communication proficiency necessary to complete various tasks.
- Effective communication and interpersonal skills for collaboration across departments and with a broad range of stakeholders.
- Excellent problem-solving, analytical, organizational and planning skills.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to handle fast-paced environments, multitask, and manage multiple priorities.
- Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
Nice To Haves
- Knowledge of cloud networking in AWS, Azure, or GCP is a plus.
Responsibilities
- Plan, prioritize, assign, supervise and review the work of assigned staff performing a variety of work activities within the systems and network administration sections of the OnTrac IT Department.
- Provide technical leadership and strategic technology implementation planning for OnTrac.
- Consult with management regarding systems and service delivery needs.
- Participate in the configuration and/or development of new and existing services and/or, applications as required.
- Coordinate and evaluate complex operations and activities; recommend and implement improvements and modifications; prepare various reports on operations and activities for management.
- Participate in the selection of staff; provide, recommend or coordinate staff training; work with employees to correct deficiencies; assist in implementing procedures.
- Provide expert consultation to assist staff in completion of work and associated activities as needed; monitor activities and progress; coordinate completion of scheduled activities and projects; and assist team in achieving customer service and quality standards within assigned functional area.
Benefits
- Medical, Dental, and Vision insurance; HSA and FSA options
- Life and Disability coverage (basic and voluntary)
- Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
- Competitive benefits and 401(k) with company match
- Referral Bonus Program - up to $500 per referral!
- Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave
- Paid Holidays
- Employee Assistance Program
- Safe and clean work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
