Manager of Intake

Acadia Healthcare•Scotts Valley, CA

18h

About The Position

Overview PURPOSE STATEMENT: Supervise, plan , coordinate, and organize day-to-day activities that will enhance effectiveness of the Intake Department. Coordinate referrals and ensure smooth Intake processing for referral sources, families, staff and patients. COMPENSATION: Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below. Role Location : CALIFORNIA Calculated Salary Range for role Intake Supervisor: State - California : $68,140.80 to 85,155.20 per year Responsibilities COMPENSATION: Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below. Role Location : CALIFORNIA Calculated Salary Range for role Intake Supervisor: State - California : $68,140.80 to 85,155.20 per year BENEFITS: The Camp Recovery Center provides a comprehensive package of benefits for our Intake Supervisor. Current benefits include: Competitive salary rate Shift differential for overnight shifts Medical, dental, and vision insurance Acadia Healthcare 401(k) plan Excellent training program Complimentary AOD education to certify as a substance use disorder counselor Professional growth opportunity that is second to none in the industry. ESSENTIAL FUNCTIONS: Oversee the daily referral, intake, admissions and preauthorization process for incoming patients. Organize, plan and direct work assignments for Admissions staff. Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation. Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs. Adhere to established Patient Rights and ensures the Admissions staff comply. Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations. Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process. Maintain knowledge or milieu management. Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies. Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. OTHER FUNCTIONS: Perform other functions and tasks as assigned. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Bachelor’s degree in a social services field required. Master’s degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN is preferred. Four or more years ’ of experience as an admissions manager or in another admissions capacity . M ay be required based on State licensure requirements. LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from par ticular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

Requirements

Bachelor’s degree in a social services field required.
Four or more years ’ of experience as an admissions manager or in another admissions capacity . M ay be required based on State licensure requirements.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Master’s degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN is preferred.

Responsibilities

Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.
Organize, plan and direct work assignments for Admissions staff.
Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.
Adhere to established Patient Rights and ensures the Admissions staff comply.
Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations.
Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process.
Maintain knowledge or milieu management.
Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.