Manager of Intake and Admissions

Acadia Healthcare•Wilmington, NC

About The Position

Overview PURPOSE STATEMENT: Supervise, plan , coordinate, and organize day-to-day activities that will enhance effectiveness of the Admission Department. Coordinate referrals and ensure smooth admissions processing for referral sources, families, staff and patients. Responsibilities ESSENTIAL FUNCTIONS: Oversee the daily referral, intake, admissions and preauthorization process for incoming patients. Organize, plan and direct work assignments for Admissions staff. Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation. Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs. Adhere to established Patient Rights and ensures the Admissions staff comply. Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations. Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process. Maintain knowledge or milieu management. Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies. Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. OTHER FUNCTIONS: Perform other functions and tasks as assigned.

Requirements

Bachelor’s degree in a social services field required.
Four or more years ’ of experience as an admissions manager or in another admissions capacity . M ay be required based on State licensure requirements.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

Nice To Haves

Master’s degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN is preferred.

Responsibilities

Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.
Organize, plan and direct work assignments for Admissions staff.
Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Supervise and monitor personnel adherence to established Admissions criteria and ensures that appropriate documentation of approval/denial occurs.
Adhere to established Patient Rights and ensures the Admissions staff comply.
Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic situations.
Ensure compliance with front-end financial processes to include benefit verification, financial counseling, and completion or prior authorization of each patient per Acadia policy and facility process.
Maintain knowledge or milieu management.
Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety and admission efficiencies.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Demonstrate a positive, empathetic and professional attitude towards customers always.
When patient needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.