Director of Intake

Guiding Light Hospice•Norcross, GA

14h

About The Position

We are an EMPLOYEE-CENTERED, PATIENT-FOCUSED, LOCALLY-OWNED organization that is offering a rewarding opportunity to make a meaningful impact in the lives of individuals and their families during challenging times. Our hospice agency is dedicated to providing exceptional care and support to patients and their loved ones as they navigate the journey towards the end of life. We are seeking compassionate individuals who share our commitment to providing comfort, dignity, and quality of life to those in need. If you're passionate about offering holistic care and creating a supportive environment, we invite you to explore the opportunities available within our hospice agency. Join Guiding Light Hospice today in making a difference every day. We are seeking a compassionate and organized Hospice Director of Intake to join our team. As the first point of contact for individuals seeking hospice care, you will play a crucial role in guiding patients and their families through the intake process with empathy and professionalism. This role ensures timely, accurate, and compliant admission of patients into hospice services while delivering a high level of customer service to patients, families, referral sources, and internal teams. The Director leads intake staff, optimizes workflows, and collaborates with clinical and administrative leadership to support organizational growth and regulatory compliance. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Requirements

Bachelor's degree in social work, nursing, healthcare administration, or related field (preferred).
Previous experience in hospice, healthcare coordination, or patient advocacy.
Strong interpersonal skills and ability to communicate effectively with individuals from diverse backgrounds.
Compassionate and empathetic approach to supporting patients and families during difficult times.
Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
Knowledge of medical terminology, healthcare regulations, and insurance procedures.
Proficiency in computer applications, including electronic medical records systems and Microsoft Office Suite.
Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information.
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

Receive and process referrals for hospice care from the Guiding Light Hospice marketing team members, healthcare providers, families, and other sources.
Verifies insurance eligibility and coverage including obtaining initial authorizations for services and seeks reauthorization for ongoing or additional services.
Coordinate with healthcare professionals, including physicians, nurses, and social workers, to gather necessary demographic and medical information and other documentation.
Communicate effectively with patients and their families to explain the hospice program, services offered, and expectations for care.
Works with members of the billing team to ensure that managed care customers are billed according to managed care organization agreements.
Establishes and maintains positive working relationships with current and potential managed care customers.
Promptly responds to managed care customer’s requests and concerns.
Assists in building community, customer, payer and patient perceptions of Guiding Light Hospice as a high-quality provider of services.
Coordinate scheduling of admissions and ensure timely transitions to hospice care.
When applicable, coordinate scheduling of hospice nurse practitioners for completion of initial face to face visits.
Collaborate with insurance companies to verify coverage and obtain authorizations for hospice services.
Maintain accurate and confidential patient records, ensuring compliance with regulatory standards and organizational policies.
Provide ongoing support and assistance to patients and families throughout the intake process, addressing questions, concerns, and emotional needs.
Works with members of the billing team to ensure that managed care customers are billed according to managed care organization agreements.
Establishes and maintains positive working relationships with current and potential managed care customers.
Promptly responds to managed care customer’s requests and concerns.
Assists in building community, customer, payer and patient perceptions of Guiding Light Hospice as a high-quality provider of services.