Manager of Infrastructure, Information Technology

Macerich • Phoenix, AZ

9d

About The Position

As a member of the Information Technology department the Manager, Information Technology’s main function is to manage a team of engineers to oversee general infrastructure maintenance as well as vulnerability management, project execution, and incident triage to ensure a robust, secure, and efficient infrastructure that supports business operations. The Manager also ensures business needs are met through the implementation of technologies and associated processes. On a day-to-day basis the Manager works very closely with Macerich stakeholders to understand current issues and requested enhancements. These needs are analyzed, documented, and prioritized in conjunction with departmental power users. Solutions are then designed and delivered accordingly, in order to help achieve organizational goals. The Manager leads project teams through a predefined methodology that involves requirement definition, solution design, build and configure, solution test, deployment and transition. The Manager, Information Technology utilizes their analytical, technical and organizational skills and experience to deliver value through efficiencies, automation and improvements in the quality and timeliness of processes and information provided. It is essential that this individual has a combination of leadership, initiative, and advanced computer skills which allow them to drive change within the organization. The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Responsibilities

• Manage a team of resources within their IT flow or sub-department.
• Participate in creating and maintaining a secure computing environment.
• Develop project plans, assign and manage resources, identify/solve problems/issues, and take ownership of deliverables to ensure deadlines are met.
• Actively work with vendors to understand direction of product and to promote a good working relationship between Macerich and our technical partners.
• Understand and recommend emerging new solutions in the information technology environments.
• Oversee Projects, as well as act as project manager for some projects.
• Manage vendor relationships to ensure optimal service levels are met.
• Set direction for a business flow or productivity tool.
• Participate in Macerich IT Extended Leadership Team activities.
• Define and maintains the IT infrastructure roadmap.
• Oversee hardware and software lifecycle, including upgrades, patching and end-of-life planning.
• Lead resolution of infrastructure-related incidents and root cause analysis.
• Ensure infrastructure systems are monitored for performance, capacity, and reliability.
• Ensure all infrastructure changes follow established change control processes.
• Develop and manage infrastructure budgets
• The Employer retains the right to change or assign other duties to this position .

Benefits

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including Calm Health and ClassPass memberships
• And more…

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees