Information Technology Infrastructure Manager

Gosiger•Dayton, OH

3d•Onsite

About The Position

The IT Infrastructure Manager’s role is to ensure all business partners have reliable, secure, scalable, and repeatable technology solutions that allow users to get connected/stay connected to business systems. This includes leading the Technology Support Team, managing IT projects, maintaining partner relationships, and setting IT policy and procedures.

Requirements

College diploma or university degree in the field of computer science [or equivalent field] and/or [8] years equivalent work experience
Expertise in troubleshooting, supporting, and maintaining:
Microsoft Office 365
Microsoft Windows PC operating systems
WAN/LAN networks
Proficient working knowledge of VLANs
Hybrid Active Directory/Entra
Strong background using cybersecurity solutions and processes
Proven experience managing an IT team
Experience working in a team-oriented, collaborative environment
Experience establishing process and procedures
Project management experience in:
Implementing projects
Decision-making
Coordinating complex initiatives
Willingness to work different shifts or weekends for project implementations
Willingness to provide afterhours on-call support on rotation
Commitment to quality, high work standards, and confidentiality
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly self-motivated and directed

Nice To Haves

System Administration, Microsoft o365 Administration, and/or Network Administration certifications
ZenDesk ticket system experience (or similar)
NinjaOne RMM experience (or similar)
Experience with cybersecurity solutions (EDR, MDR, XDR, SOC, SIEM, ZTNA)
Experience with Cybersecurity Maturity Model Certification (CMMC)

Responsibilities

Manage all day-to-day operations for IT infrastructure and end user devices (servers, networks, PCs, cell phones, 8x8 phones)
Tiered response to support channels
Maintain documentation on all systems
Lead disaster recovery efforts
Maintain established partner relationships for support of co-managed infrastructure
Act as final escalation for issues needing raised outside the Technology Support Team
Escalate to senior IT leadership when necessary
Lead the Technology Support Team members including:
Training, coaching and development
Goal and expectation setting
Maintain appropriate coverage and scheduling of tiered support channels
Annual strategic and tactical planning
Review and manage cybersecurity threats, incidents, and investigations
Help establish and maintain the cybersecurity playbook
Escalate to senior IT leadership when necessary
Develop, refine, and implement IT best practice policies and procedures
Work towards standardization
Maintain disaster recovery and business continuity standards
Assist with compliance documentation
Improve workflows and operational efficiency
Conduct regular system access audits
Serve as Project Manager for IT projects and initiatives
Collaborate with stakeholders
Communicate objectives and report on progress
Partner with all IT teams/team members to achieve our Vision and Mission
Provide assistance when needed
Be an excellent steward of money
Focus on value of investments
Recommend cost savings when possible
Commitment to ongoing personal and professional development through training, coaching, and/or mentoring
Other duties as assigned.