Manager of HR Operations

Xcel Energy • Minneapolis, MN

7d

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary Manage the day-to-day HR operational service delivery, ensuring timely, accurate, consistent, high-quality HR processes and employee support. Ensure reliable HR services are delivered in a shared services model. Manage benefits administration, HR vendor file integrations, HR vendor relationship management, HR special projects, optimizing HR processes, ensuring compliance with local, state, and federal laws & regulations, and driving operational excellence in administering HR processes.

Requirements

• Bachelor's degree in human resources, business administration, or a related field.
• At least eight years of progressive HR experience, with at least 2 years of leadership experience (may include demonstrated ability to lead through influence in an HR operations environment).
• Strong working knowledge of HR processes, policies, federal/state laws & regulations, HR compliance, data governance, and internal controls.
• Proven ability to manage multiple priorities, analyze operational data, and drive process improvements.
• Demonstrated experience with HRIS systems (e.g. Workday, UKG, ServiceNow, etc.) and proficient in MS Office tools, with advanced Excel skills.
• Strong attention to detail, along with excellent organizational and problem-solving skills.
• Strong communication and team-building skills.
• Ability to handle sensitive information appropriately.

Nice To Haves

• Master’s degree in HR, Business Administration, or closely related field.
• HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
• Experience building or scaling HR shared services delivery models.
• Experience supporting geographically dispersed employee populations across different states.
• Broad HR administrative experience, including supporting a large organization with a wide range of benefit program offerings across union and non-union populations.

Responsibilities

• HR Administration & Service Delivery - Oversee and manage HR operations, including benefits administration, annual benefits enrollment, time away from work policies, I-9 verification, and other employee lifecycle processes.
• Develop, maintain, and enforce HR standard operating procedures (SOPs), checklists, job aids, templates, and knowledge base content to support service delivery.
• Ensure HR transactions are executed accurately and consistently in the HRIS and related systems.
• Champion a proactive approach to scaling and streamlining HR administrative tasks, driving operational excellence.
• Shared Services Collaboration – Serve as the point of contact for HR Operations workflows and Shared Services coordination.
• Collaborate with HR Service Center, Benefits, HR Technology, Payroll, Compensation, Talent Acquisition, Workforce Relations, Legal, and other functions to ensure HR Operations tasks are performed seamlessly.
• Support the resolution of HR Service Center escalations.
• Identify opportunities to streamline, standardize, and automate HR administrative processes.
• Lead process improvement initiatives to enhance HR service delivery and efficiency.
• Vendor Management - Develop and maintain a close working relationship with vendors for HR services to ensure efficient delivery of services.
• Meet with vendors to review performance metrics and take corrective action when needed.
• Ensure accurate and timely data transmission.
• Review and approve vendor invoices for payment.
• Process Governance, Compliance, & Controls - Ensure HR administration practices comply with federal, state, and local laws, company policies, collective bargaining agreements, and audit needs.
• Identify HR operational risks and implement preventive controls.
• Maintain appropriate internal controls for sensitive HR data, documentation retention, and data accuracy.
• Implement corrective action when necessary.
• Partnership with HR Technology - Partner with HRIS and IT to maintain data integrity, troubleshoot issues, and improve HR system workflows and user experience.
• Provide operational requirements and test scenarios for HR operational changes to be implemented.
• Coordinate testing, data validation, and change management for HR system updates impacting HR operations.
• Metrics - Develop dashboards, operational reporting, and metrics for HR Operations.
• Regularly review and analyze data to inform continuous improvement opportunities.
• Leadership & Team Development – Lead, coach, and develop the HR Operations staff.
• Foster a positive employee experience and continuous improvement mindset with the team.
• Manage workload distribution, capacity planning, and cross-training to meet project due dates and SLAs.
• Monitor and manage the budget for the department.
• Stay current on HR trends, best practices, and legislative changes affecting HR Operations.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Manager