HR Operations Manager

The Human Resource Consulting Group•Seymour, CT

3d•Onsite

About The Position

The Human Resource Consulting Group is a woman-owned, Connecticut based, 36 year-old HR and payroll outsourcing company committed to providing high-touch service and expertise. Big enough to meet the HR needs of clients throughout the U.S. and small enough to care. We are looking for a customer-focused, team-oriented HR Operations Manager to lead the operations team. The HR Operations Manager leads the operational delivery of HRCG's HR Operations function within a high-touch, fast paced outsourced HR services model. This role is responsible for ensuring the efficient, compliant, and high-quality administration of HR operational services including benefits administration, leave administration, employee lifecycle transactions, compliance reporting and tracking, onboarding/offboarding, and HR operational support for clients . The HR Operations Manager oversees and develops the human resource operations team while ensuring consistent, accurate, and responsive service delivery across a diverse client base throughout the U.S. This role is responsible for building scalable processes, establishing service level agreements (SLAs), implementing operational metrics, and driving continuous improvement across HR workflows and systems . The ideal candidate is a hands-on operational leader who combines deep HR operations expertise with strong leadership, process improvement, and client service skills. Position is On-site 4 days a week; Fridays are remote (except during training) Ready to Make a Difference? If you're looking to make a real impact, work within a progressive and nurturing environment, and join a team that values bold ideas and diverse thinking, HRCG is the place for you. We are committed to equal employment opportunities and a fair and equitable selection process. All employment is decided on the basis of qualifications, merit, and business need.

Requirements

B.S. in Human Resource Management or related subject
Professional certification - PHR/SPHR, SHRM-CP/SCP
5-10 years' of progressive HR operations experience preferably in a shared services environment, HR Consulting firm, or outsourced HR services organization
Prior managerial experience and s trong leadership skills with the ability to coach, mentor, and develop staff
Technical proficiency in HCM, MS Office, Teams, reporting tools, and digital collaboration tools
Solid understanding of HR operational processes, workflows, and compliance requirements
Ability to evaluate and improve processes for efficiency, accuracy, and scalability
High level of client service orientation and responsiveness
Strong analytical skills with the ability to interpret data and identify trends
Deep knowledge of multi-state HR regulations, leave laws, benefits, I-9 requirements, ACA, Worker's Compensation and recordkeeping standards.

Responsibilities

Leads the operational delivery of HRCG's HR Operations function within a high-touch, fast paced outsourced HR services model.
Ensuring the efficient, compliant, and high-quality administration of HR operational services including benefits administration, leave administration, employee lifecycle transactions, compliance reporting and tracking, onboarding/offboarding, and HR operational support for clients
Oversees and develops the human resource operations team while ensuring consistent, accurate, and responsive service delivery across a diverse client base throughout the U.S.
Responsible for building scalable processes, establishing service level agreements (SLAs), implementing operational metrics, and driving continuous improvement across HR workflows and systems