Manager of HR Operations

Cedarhurst Senior Living • Ladue, MO

9h • Onsite

About The Position

The Manager of HR Operations, reporting directly to the Director of HR, is responsible for leading and optimizing the infrastructure, systems, processes, and compliance framework that support the initiatives of the Dover Companies. This role ensures operational excellence across HR service delivery, data integrity, reporting, and process standardization, enabling a high-quality employee experience at scale. This position partners with Payroll, Employee Relations, and Talent Acquisition to ensure seamless coordination and efficient HR operations across the organization.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field is required
• A minimum of five (5) years of experience in HR operations, including HR systems management, is required
• A minimum of two (2) years of experience in directly managing employees is required
• Strong understanding of labor laws, compliance requirements, and change management principles is required
• Proficiency in HR software and data analysis tools is required; experience with Paylocity is a plus
• Proficiency in Microsoft Suite is required
• Excellent interpersonal and communication skills with the ability to build relationships at all levels of the organization is required of this role
• The individual in this position is responsible for maintaining a safe work environment by actively preventing accidents, preserving equipment, and promoting safe working practices
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge
• This position is required to work onsite at the St. Louis Dover Companies headquarters

Nice To Haves

• Experience in senior living, construction, home health, hospice, and/or pharmacy is a plus
• Active certification from SHRM or HRCI is preferred

Responsibilities

• Lead day-to-day HR operations, ensuring efficient, consistent, and scalable service delivery across the employee lifecycle
• Partner with HR leadership and teams to drive collaboration, provide operational support, and ensure successful execution of initiatives across HR functions
• Identify, develop, and implement standardized workflows and procedures to improve departmental productivity
• Lead HR operational projects, implement best practices, and leverage technology to improve efficiency and employee experience
• Own and optimize the HR Information System (HRIS) and related tools
• Directly supervise the HR Coordinator(s) position; foster a culture of continuous improvement, accountability, and customer service
• Manage and optimize HR systems to ensure efficient operations and accurate record-keeping
• Own and manage the HR ticketing system, including design, maintenance, and optimization, while ensuring timely resolution of requests
• Generate and analyze HR reports and metrics to provide actionable insights and support data-driven decision-making
• Partner with the Director and company leadership to develop, communicate, and implement HR policies, procedures, training and requirements
• Ensure full compliance with all labor laws and regulations, including data privacy, HIPPA, and anti-discrimination policies
• Project manage new development and acquisition HR structures and systems, ensuring consistency with organizational and compliance standards
• Conduct regular audits and address compliance issues promptly
• Develop and implement a standardized offboarding workflow, documentation, and compliance requirements
• Assist the Director with managing the HR department budget, including vendor contracts and expense tracking
• Lead collaboration with cross-functional teams to design and generate custom HRIS reports that meet business needs
• Partner with the Director to shape and execute the overall HR strategy, ensuring alignment with organizational goals and business priorities
• Other duties as assigned

Benefits

• medical insurance
• life insurance
• long-term disability coverage
• 401(k) plan with company match (after one year of service) for eligible employees
• Work that makes a difference in the lives of our residents and community
• An on-site gym with brand-new equipment
• A personal trainer offering daily group classes, stretching sessions, and one-on-one training
• Catered lunches twice a week, prepared by our on-site chef
• Monthly team events and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees