Head of HR, Fulfillment Operations

Stord

1d•Onsite

About The Position

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About this Role: Stord is a rapidly growing technology-enabled supply chain and fulfillment company with ~550 salaried and ~1,200 hourly employees across 14 buildings in the US and Canada. As we scale through organic growth and M&A, we need a seasoned HR executive to own the people strategy for our fulfillment operations — not just support it. The Head of Fulfillment HR will serve as the strategic people partner to our senior Ops leadership team (VPs and above), oversee the Director of People Operations and their team, and be a hands-on leader who knows what 'great' looks like in a high-volume, high-velocity fulfillment environment. This is not a role for someone who reports on problems. This is a role for someone who owns outcomes. WHY THIS ROLE EXISTS Stord's fulfillment operations are growing faster than our HR leadership capability has scaled. We have a strong HR team embedded in our sites — but we need a senior leader who can: Operate as a true peer and strategic partner to our VP-level Ops leaders Drive proactive labor management and retention strategies, not just report on metrics Build and scale a talent development capability across our frontline and management populations Set the standard for what fulfillment HR looks like at Stord — and close the gap between where we are and best-in-class Mentor and elevate the existing People Operations team

Requirements

Based in Atlanta, GA or willing to relocate; relocation assistance available. Given the concentration of fulfillment activity in the Atlanta market and the need for on-the-ground presence at our HQ and ATL sites, remote is not an option for this role. On-site presence 1-2 days a week in Atlanta with travel to other sites on a regular basis.
Proven experience managing HR for a workforce of 1,000+ hourly employees across multiple sites and 200+ salaried employees across the fulfillment network.
Demonstrated track record of reducing attrition and stabilizing a high-churn, high-volume workforce — with specific, quantifiable outcomes
Experience as a strategic HR partner to VP-level and Senior operations leaders
Strong command of labor management, workforce planning, and contingent labor strategy
Experience building or significantly redesigning talent development programs for hourly and management populations
Track record of developing and elevating HR teams

Nice To Haves

Experience in high-churn, low-wage urban markets — Atlanta experience is a meaningful differentiator
Background in e-commerce fulfillment, 3PL, or retail distribution at companies with 2,000+ hourly employees (Amazon, Target, XPO, GXO, Ryder, Geodis, NFI, etc.)
M&A integration experience, particularly for operations-heavy acquisitions
Comfort working in a fast-paced, PE-backed or high-growth tech-enabled company environment
Expertise in Workday and data-driven HR analytics

Responsibilities

Strategic HR Business Partnership Serve as the primary HR partner to VP- and Senior Ops leaders across Fulfillment, Implementations, and Network Innovation — present weekly in business reviews (not just HR meetings), proactive on operational issues, and able to influence with authority. This means a seat at the table, not a seat outside the room
Translate business goals — including M&A activity and organic site expansion — into workforce strategies, org design recommendations, and people plans
Drive alignment between HR programs and operational outcomes: throughput, quality, cost, and employee engagement
Challenge ops leaders constructively and hold them accountable to people-related commitments
Labor Management & Retention Own the strategy for reducing attrition across all levels in fulfillment — associate, management, and senior leadership — with a particular focus on high-churn markets like Atlanta
Partner with Ops and Recruiting on labor demand planning to ensure sites are appropriately staffed, including contingent labor vendor management (e.g., Indeed Flex)
Set attendance and retention targets and build the programs and accountability structures to hit them
Use data to diagnose root causes of turnover and attrition and drive systemic fixes — not just tactical responses
Talent Development Design and deploy a talent development framework for frontline associates, supervisors, and operations managers — building capabilities that reduce management attrition and strengthen the bench
Partner with Training & Development on execution, ensuring programs are grounded in the operational realities of our sites
Identify and develop high-potential talent in the fulfillment org; create structured succession plans for key roles
Coach and develop senior operations leaders on people management, feedback, and performance
People Operations Oversight Lead and develop the Director of People Operations and their team of HR Managers, HRBPs, Generalists, and Coordinators across all fulfillment sites
Set clear performance expectations, provide regular coaching, and ensure the team is operating as true HR partners — not order takers
Drive consistency in HR processes, investigations, compliance, and employee relations across sites
Ensure seamless onboarding, offboarding, and people operations execution as Stord opens new sites and integrates acquired companies
M&A & Growth Integration Partner with the People team on M&A due diligence and integration for operations-related acquisitions
Assess org design, culture, and talent gaps in acquired companies and build integration roadmaps
Support rapid scaling of people practices as new sites come online