Operations - Manager of Field Operations

TCC•Peoria, IL

17d

About The Position

The Field Operations Manager ensures compliance with store policy & procedure, proactively corrects operational issues in stores, and coaches field employees on correct operational behavior. The Field Operations Manager must also create and maintain operational procedures and training content.

Requirements

2-4 years of Experience in a TCC store or similar setting is required
A High school Degree is required
Excellent verbal and written communication skills
Teamwork/collaborative work style
Must have a high level of interpersonal skills to work effectively with others
Maintain customer’s perspective as a driving force behind business decisions and activities
Ability and willingness to learn new systems
Professional demeanor
Positive attitude around change
Solid understanding of retail business operations
Problem solving and analytical capabilities
Ability to execute assigned tasks

Nice To Haves

Associate’s degree (AA) or Bachelor's Degree (B.A. / B.S.) is preferred.

Responsibilities

Audits and/or visits all assigned stores (in person or by video conference) at least once per year
Assists in training store personnel on operational procedures
Coaches field employees on operational procedures (safe management, FIFO, etc.)
Ensures PO receipts and Store Transfers are completed following TCC Policy
Coaches field employees to limit Aged Inventory and assist with all aged inventory transfers.
Reports and resolves store compliance issues related to Cycle Count Policy, Trade-In Policy, DTS Cash Deposit Policy, Verizon Billing (Datascape) variances to TCC Point of Sale (RQ), Return Policy, Sales and Payment Policy, and Safe Management Policy.
Monitors Non-Sellable inventory – work with locations to prevent aging over 7 days.
Follows up with stores that transfer devices incorrectly to the TCC RLS program.
Reviews and recommends field and store support procedure improvements.
Routinely analyzes processes, reports the financial impact and corrects issues.
Collaborate with other store support departments on field facing projects to ensure all policies and procedures and communication is field ready.
Performs other duties as assigned.