Field Operations Manager

Acadia Pharmaceuticals Inc.•San Diego, CA

1d•Hybrid

About The Position

Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference. Please note that this position is based in San Diego, CA. Acadia's hybrid model requires this role to work in our office three days per week on average. Summary: Serve as the primary business owner, expert, and point of contact for Veeva Vault CRM and field roster management. Support other Field Operations tools, systems, initiatives and end users.

Requirements

2+ years of hands-on work experience with Veeva CRM and/or Veeva Vault CRM
2+ years of work experience in commercial, sales, and/or field operations supporting multiple sales teams in the pharmaceutical or biotechnology industries
Familiarity with: Sales IQ and/or other roster and alignment systems, Power BI and/or other reporting tools, and Smartsheets
Commercial operations functions including alignments, reporting and dashboards, and incentive compensation
Backend commercial systems and database architectures
Pharmaceutical data and data sources
Ability to operate in a dynamic environment where everyone may be “wearing many hats”
Excellent communication, problem-solving, analytical thinking, documentation and testing skills
Ability to work both independently and cross functionally as part of a team
Excellent project management skills; ability to lead projects effectively with multiple departments/stakeholders
Strong training and documentation skills
Strong understanding of processes, procedures, tools, and systems used to accomplish field operations responsibilities
Ability to improve tools and processes within field operations

Responsibilities

Serve as the primary business owner and subject matter expert for Veeva Vault CRM and related systems supporting 20+ field sales teams across ensuring tools, data, reports, and processes meet field and Commercial leadership needs
Manage system requirements, user feedback loops, training and support (documentation, videos, FAQs, live training), and end-user communication
Ensure timely communication and productive collaboration with vendors and internal stakeholders
Identify, evaluate and/or develop new solutions, tools, and processes to ensure that the Veeva Vault CRM meets evolving business needs
End-to-end management of the field roster, which governs employee access to critical systems and tools, including the technology platforms of ~14 vendor partners
Ensure roster readiness for key business initiatives including product launches, team restructuring, territory realignments, and incentive plan cycles
Partner with IT, HR, field leadership, and the Commercial Ops teams to ensure roster requirements are reflected accurately in reporting and across connected systems
Establish and maintain Veeva Vault CRM & roster related documentation, standard operating procedures (SOPs), workflows, and service level agreements (SLAs)
Support the Field Operations team as needed with other field based programs including but not limited to key account management, and fleet and sampling program management.

Benefits

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance.
Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance