About The Position

Under the general direction of the Director of Facilities Management & Safety and Director of Residential Operations Melrose Park, The Manager of Facilities & Safety MP provides direction, oversight and supervision of the Hope School’s Melrose Park maintenance team; oversees the regular and ongoing upkeep of the local facility grounds, equipment and machinery; ensures properties are maintained to meet building codes, safety standards and quality expectations as well as ensuring the energy, effectiveness, accessibility and functionality of each building as well as Hope’s equipment, fleet and machinery and works to provide a physical environment for employees and guests that is as safe and secure as possible.

Requirements

  • Knowledge of building systems such as plumbing, electrical and HVAC
  • Ability to speak clearly so others can understand you.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Ability to apply general rules to specific problems to produce answers that make sense.
  • Ability to navigate and utilize various software systems such as Microsoft Office and work order systems.
  • Ability to plan and manage multiple tasks to meet specific deadlines.
  • Ability to handle confidential information with discretion.
  • Ability to analyze and prepare documents, reports and correspondence.
  • Ability to exercise sound judgement in making critical decisions.
  • Ability to handle difficult and stressful situations with professional composure.
  • Ability to establish, develop and maintain cooperative relationships with co-workers and candidates.
  • Ability to work professionally with people from a wide variety of cultural and socio-economic backgrounds.
  • Ability to work independently with minimum supervision while prioritizing workloads to meet deadlines.
  • Skill in providing coaching, supervision and redirection to teams.
  • Demonstrated technical skill and knowledge of building codes and regulations
  • Skill in cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
  • A bachelor’s degree in facilities management or related area; relevant work experience may be a substitute. Qualified candidates must possess a minimum of two (2) years’ experience managing teams and must possess and maintain a valid driver’s license.
  • The Manager of Facilities and Safety require the ability to traverse property and facilities to diagnose building issues and plan repairs or maintenance; the ability to physically perform or assist with repairs when needed. This position may be subject to prolonged periods of sit-down work at a desk and working on a computer as well as prolonged periods of walking, standing and traveling to various work sites as needed; Must be able to lift, push, pull and carry a minimum of 25 pounds at a time.

Nice To Haves

  • Technical skills in maintenance trades including construction, carpentry, plumbing, electricity, and HVAC are preferred.

Responsibilities

  • Plans, supervises, and evaluates the work of the maintenance staff required for around-the-clock operation of Melrose Park building facilities.
  • Interviews, selects and oversees the training of all new maintenance team members; conducts probationary, annual and as needed performance evaluations that are timely and constructive in accordance with Hope policies.
  • Evaluates reliability and work quality of maintenance and custodial staff; acts upon poor quality work through direct communication with maintenance and custodial staff and following union procedures for coaching, counseling, and progressive discipline when necessary; thoroughly documents all coaching and disciplinary conversations; handles discipline and termination of employees as needed and in accordance with the collective bargaining agreement.
  • Conducts routine inspection reports that include interior condition as well as all major components of property including foundation, exterior walls, electrical network, etc.; conducts walk through safety checks and reports on concerns or deficiencies as needed.
  • Confers with program directors and other agency staff to determine building use, needs and general policies as it relates to maintenance issues and work orders; provides ongoing communication related to progress of work orders and ongoing programmatic facilities or safety needs.
  • Assists the Director of Facilities & Safety in planning and maintaining a preventative maintenance program for all buildings, grounds and systems located in Melrose Park.
  • Manages the work ticket system and procedures; reviews and analyzes the data for quality and efficiency metrics.
  • Implements the policies and procedures related to workplace incidents as they pertain to facilities and safety; provides follow up as necessary and debriefs with appropriate personnel for future incidents.
  • Maintains maintenance schedules for equipment and machinery on a weekly, monthly, and annual basis.
  • Assumes responsibility as a mandated report concerning incidents of purported abuse/neglect of students as outlined in the agency’s policies and procedures.
  • Performs other duties as required or assigned.
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