Manager of Delivery Management

CAE•Irving, TX

About The Position

About This Role CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers. Here are few reasons why folks love working at CAE! Meaningful work that drives professional development Ability to enter and grow within the technology industry Work in a collaborative environment Be part of a high-performance team Airlines and business aircraft operators face pressures like few others. In a heavily regulated, competitive, ultra-visible industry, they require a suite of digital tools to efficiently plan their operations and deploy their people while optimizing their performance, compliance, and customer satisfaction. That’s where CAE Flightscape comes in. With our flight operations and optimization digital solutions, CAE Flightscape equips aviation professionals with the data needed to make informed decisions and take control of critical tasks, so they stay focused during regular and irregular operations, such as during adverse weather events like snowstorms. By bringing together the expertise of CAE, Merlot, RB Group and Airline Operations Portfolio solutions, CAE’s Flightscape offers a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Crew Engagement. The Product and Services Delivery team of CAE Flightscape is looking a motivated individual to join us as a Manager of Delivery Management to help us deliver world class Crew solutions. Job description: The candidate will be a members of a techno-functional team specialized in implementing and delivering Crew Manager, Crew Planner, Recover Manager and other airline operations management solutions / modules as part of the Crew suite for various airlines across the world. Manager of Delivery Management will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and ensure the product is adopted effectively and efficiently by the airline. The holder of this position will be required to handle requirements to solve complex business problems using different technology and system views in one or more assigned functional areas of crew domain in addition to being a Delivery Manager for multiple customers and being a people manager.

Requirements

Bachelor's degree or equivalent technical experience strongly desired.
Aviation industry experience with knowledge or expertise in Crew domain
Proven Analytical skills.
Good understanding of database concepts and working knowledge of SQL & basic understanding of Linux and Windows Platform.
Basic knowledge of Unix commands.
Advanced knowledge of Microsoft Excel and PowerPoint.
Must be organized and be able to multi-task and work in all areas as needed.
Proficient English written and oral communication skills.
Identify problems and be able to determine when appropriate escalation is required.
Must be willing to travel 20-40% of the time.

Nice To Haves

Prior experience/knowledge on Cloud (AWS and Azure) platform is an advantage but not required.
Command of a second language is an advantage.
DBMS: Oracle, SQL
Operating Systems: UNIX, Linux and Windows
Microsoft Tools: Microsoft Word, Excel, PowerPoint, SQL Developer
Other Tools: Java/Python/Angular/React/C++, Rally, JIRA, WinSCP, Putty

Responsibilities

As a manager of cross functional SCRUM team, the candidate will work with all team members on delivering high quality software: well-designed, efficient, and testable business rules code using ODM (IBM Operational Decision Manager).
Gather requirements from the customer directly or from aviation regulatory body websites, interpret them into system requirement, document them, create and test scenarios and deliver the crew solution to the customer.
Responsible for the timely delivery of solutions to multiple customers.
Work on high value (revenue) projects with large scale customer impact and showcase ability to operate under limited direction and minimal oversight.
Display ability to delineate requirements to solve complex business problems using differing technologies and system views across multiple functional domains (within company and between company and its customer) on high profile and/or mission critical efforts and projects.
Exhibit in-depth knowledge and showcase the ability to represent all customer and industry needs; typically lead and coach a team of subject matter experts and help them to upskill.
Support continuous improvement Investigating alternatives and technologies
Analyzes Production logs & defects and recommends corrective action
Think from a customer perspective and creatively solves real user problems.
Work closely with customers, both remotely as well as on-site, to train, extract and define business requirements.
Work closely with internal stakeholders to successfully implement Crew software systems within the planned duration and budget.
Develop a thorough understanding of the application’s user interface, both from functional business and technical process standpoint, in order to implement, install and help in solution adoption and integration into customer’s business processes.
Participate in Interactive Pilot Assessment (IPA) meetings & other project related workshops / meeting to understand customer's business processes and demo application functionality as well as business rules scenarios to the customers.
Test and document new releases and/or new or change functionality in modules.
Ensure that approved methods, processes, and tools are consistently used.
Demonstrate effective teamwork skills.
The manager’s performance at the company will be evaluated based on timely delivery of solutions to customers and ability to market the product value to the customers.