Manager of Community Programming

Westminster Brand 051816•Orlando, FL

10h

About The Position

Westminster Communities of Florida, a nationally recognized not-for-profit church related senior living organization, is seeking a talented and enthusiastic Manager of Community Programming. The Manager of Community Programming supports the Vice President of Healthy Aging and Longevity in advancing programs and initiatives of vitality, purpose, and well-being across all Westminster communities for all levels of living. This role manages implementation and monitoring of programs, services, and experiences that promote healthy aging, resident engagement, staff well-being and longevity-focused environments.

Requirements

Bachelor’s degree (BS, BA) required. Majors desired include health related, hospitality, event planning, arts, culture, recreation therapy, art therapy, or music therapy.
5+ years of senior living experience required.
Strong interpersonal & organizational skills.
Excellent attention to detail and commitment to meeting deadlines.
Excellent written and verbal communication skills.
Ability to work with mentally and physically impaired residents.
Fluent with Microsoft Office systems; Outlook, Word, Excel, PowerPoint, Co-Pilot.
Open to learning new technologies; AI, software systems, and enterprise dashboards.

Nice To Haves

Life Plan Community experience preferred.
Certified Dementia Practitioner, Certified Montessori Dementia Care Professional, or similar certification strongly preferred.
Event planning experience strongly preferred.

Responsibilities

Participate in the development of and support evidence-based program standards that align with our mission statement of “healthy, happy, and purposeful” for Independent Living, Assisted Living, Memory Support, and Health Center settings.
Support coordination of pilot programs initiated by the VPHALON, including but not limited to, technology pilots, wellness interventions, behavioral health initiatives, and new resident engagement models.
Support the VPHALON in maintaining and monitoring the Community Engagement Score data and reporting.
Track program participation, outcome measures, resident satisfaction indicators, and culture metrics to identify opportunities for improvement to create reports and validate outcomes and impact programming.
Support, create, and manage budgets as requested.
Navigate and understand accounting platform for projects, events, and expense reports.
Provide ongoing support and coaching to community teams to elevate day-to-day resident engagement and overall community culture.
Develop toolkits, calendars, and resource guides to ensure consistent, high-quality delivery of programming and engagement initiatives.
Provide visit reports to the VPHALON and Executive Director after community visits that detail an overview of the visit and necessary action items.
Support components of onboarding of new team members in programming roles to ensure understanding of strategy, standards, data collection, and future vision for the organization.
Facilitate community workshops, resident education sessions, and staff trainings on healthy aging, dementia related education, and evidence-based wellness practices as requested and/or assigned.
Assist communities in identifying strategic local partnerships (schools, colleges, arts, volunteer groups, disease-specific foundations, etc.) that support resident interests and market visibility.
Develop a working fluency in all Westminster resident engagement technology platforms, point solutions, digital assessment tools, and data dashboards to ensure accurate use, consistency, and reliability across communities.
Partner with IT, vendors, and internal departments to escalate more complex issues, support updates or new feature rollouts, and ensure staff receive training that increases confidence and usage of technology that supports healthy aging and operational excellence.
Support annual special events that serve the organization and align with company culture and initiatives.
Partner with key departments (Resident Services, Wellness, HR, Dining, Clinical, Sales, Marketing) to ensure alignment between healthy aging initiatives and operational processes.
Provide support during community transitions, leadership changes, or identified areas needing focused cultural reinforcement.
Represent at internal meetings, webinars, and select external events.
Research and stay abreast of healthy aging and longevity trends, products, and solutions. Consider and evaluate for utilization in communities.
Perform other related duties as assigned by supervisor.