Manager of Communications and Publications for Enrollment Services/Student Operations
About The Position
The Manager of Communications and Publications for Enrollment Services/Student Operations is responsible for the development, management, and delivery of all enrollment services publications and communications for St. George’s University (SGU) and Rocky Vista University (RVU). This role ensures communications are accurate, timely, student-centered, and aligned with institutional policies and goals. The Manager oversees enrollment services-related communications across Admissions, Registrar, Financial Aid, Clinical Education Operations, Scholarships, Institutional Loans, and Student Health Insurance, while also managing SGU student portals in tandem with departmental leaders. This role is hands-on, directly responsible for drafting, editing, scheduling, and sending communications using technology platforms for the enrollment services group. Additionally, the Manager leads the compilation, quality control, and release of critical academic and student publications, including the Student Manual, Academic Catalogs, Course Guidelines, Course Descriptions, and Program Outlines. Working closely with the University Registrar, Academic Deans, Legal and Compliance, and Enrollment Services staff, this position ensures that publications and communications are up-to-date, compliant, and effectively support the student journey. This position reports to the Chief Enrollment Services and Student Operations Officer.
Requirements
- Strong writing and editing skills with the ability to draft clear, student-focused communications.
- Experience using communication technology platforms (Salesforce, CRM tools, mass email systems, or similar).
- Knowledge of academic publications, catalog production, and course/program descriptions.
- Strong attention to detail, with expertise in quality control and compliance editing.
- Excellent organizational and project management skills, with the ability to balance multiple deadlines.
- Strong collaboration skills; able to work effectively with academic and administrative stakeholders.
- Proficiency in Microsoft Office and Adobe tools for document management.
- Bachelor’s degree required; Master’s degree preferred.
- 5–7 years of experience in higher education communications, publications, or enrollment services.
Nice To Haves
- Experience drafting, editing, and scheduling communications using CRM or email systems strongly preferred.
- Background in managing academic catalogs or manuals preferred.
Responsibilities
- Draft, edit, schedule, and send student-facing communications on behalf of Enrollment Services using communication technology platforms (e.g., Salesforce, CRM, email delivery systems).
- Ensure communications are clear, accurate, timely, and consistent across Admissions, Registrar, Financial Aid, Clinical Education Operations, Scholarships, Institutional Loans, and Student Health Insurance.
- Serve as one of the final approvers for communications, ensuring quality and compliance.
- Partner with Marketing and Communications on institution-wide or large-scale campaigns as needed.
- Oversee and maintain enrollment-related content within student portals, working in collaboration with department leaders.
- Ensure student portals are updated regularly with accurate, student-friendly content that aligns with institutional policies.
- Partner with IT and Enrollment Services leadership to optimize portal functionality for communication delivery.
- Lead the compilation, updating, and publication of the Student Manual, Academic Catalogs, Course Guidelines, Course Descriptions, and Program Outlines.
- Work closely with the University Registrar, Academic Deans, Legal and Compliance to ensure publications are accurate, compliant, and student-ready.
- Conduct quality control checks on academic publications, ensuring prerequisites, course restrictions, and program outlines remain accurate.
- Ensure timely release and distribution of all publications to students, faculty, and staff.
- Build strong partnerships with Enrollment Services leadership, Registrar, Academic Deans, Compliance, and Marketing to align communications and publications with institutional priorities.
- Partner with Legal and Compliance on ensuring all communications are compliant and approved (as needed).
- Provide consultation and expertise on best practices for enrollment communications.
- Provide coverage for core functions as needed to ensure uninterrupted service to applicants, students, graduates and staff.
- Perform other duties and special projects assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
