Manager of Business Process Excellence

Latham & Watkins LLP • Washington, DC

3d • $175,000 - $185,000 • Hybrid

About The Position

The Manager of Business Process Excellence is an integral part of Latham’s Audit & Advisory team. This role will be responsible for mapping and diagnosing end-to-end workflows across business teams, identifying root causes of friction, rework, and risk, and redesigning processes for simplicity, scalability, and measurable performance improvement, while leading end-to-end business process excellence engagements, including discovery, current-state mapping, root cause analysis, future-state design, and implementation support. This role will be located in either our New York, Washington D.C., Orange County, or Global Services Office (Downtown Los Angeles). Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Demonstrate a proven ability to lead and manage cross-functional process excellence engagements, including planning, structuring work, driving decisions, and delivering outcomes
• Display a strong command of process mapping and analysis techniques (current-state, future-state, swim lanes, SIPOC/value stream, root cause analysis), and demonstrated implementation experience
• Possess fluency in structured improvement methodologies (for example, Lean, Six Sigma, and standard process and control design concepts), with sound judgment on what is practical in a professional services environment
• A bachelor’s degree in any field of science or business
• A minimum of three (3) years’ consulting experience within a Big Four or comparable consulting firm, including a minimum of two (2) years' experience in the area of business process redesign

Nice To Haves

• An MBA or equivalent advanced degree, preferably

Responsibilities

• Identifying inefficiencies, rework, bottlenecks, and control gaps, then defining practical recommendations aligned to firm culture and operating realities
• Developing a deep understanding of workflows by synthesizing stakeholder input, documentation, system touchpoints, and data
• Applying structured methodologies (for example Lean, Six Sigma, and standard process and control design concepts) to improve quality, consistency, scalability, and cycle times
• Using data and performance measures to quantify pain points, validate hypotheses, prioritize opportunities, and track results
• Identifying opportunities for process digitization, automation, and AI enablement, developing business cases and requirements, and partnering with AI and technology teams for delivery
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees