Manager of Business Process Excellence

Latham & Watkins LLP • Los Angeles, CA

12h • $175,000 - $185,000 • Hybrid

About The Position

The Manager of Business Process Excellence is an integral part of Latham’s Audit & Advisory team. This role will be responsible for mapping and diagnosing end-to-end workflows across business teams, identifying root causes of friction, rework, and risk, and redesigning processes for simplicity, scalability, and measurable performance improvement, while leading end-to-end business process excellence engagements, including discovery, current-state mapping, root cause analysis, future-state design, and implementation support. This role will be located in either our New York, Washington D.C. , Orange County, or Global Services Office (Downtown Los Angeles) . Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Demonstrate a proven ability to lead and manage cross-functional process excellence engagements, including planning, structuring work, driving decisions, and delivering outcomes
• Display a strong command of process mapping and analysis techniques (current-state, future-state, swim lanes, SIPOC/value stream, root cause analysis), and demonstrated implementation experience
• Possess fluency in structured improvement methodologies (for example, Lean, Six Sigma, and standard process and control design concepts), with sound judgment on what is practical in a professional services environment
• A bachelor’s degree in any field of science or business
• A minimum of three (3) years’ consulting experience within a Big Four or comparable consulting firm, including a minimum of two (2) years' experience in the area of business process redesig n

Nice To Haves

• An MBA or equivalent advanced degree, preferably

Responsibilities

• Identifying inefficiencies, rework, bottlenecks, and control gaps, then defining practical recommendations aligned to firm culture and operating realities
• Developing a deep understanding of workflows by synthesizing stakeholder input, documentation, system touchpoints, and data
• Applying structured methodologies (for example Lean, Six Sigma, and standard process and control design concepts) to improve quality, consistency, scalability, and cycle times
• Using data and performance measures to quantify pain points, validate hypotheses, prioritize opportunities, and track results
• Identifying opportunities for process digitization, automation, and AI enablement, developing business cases and requirements, and partnering with AI and technology teams for delivery
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees