Manager, Transformation & Process Excellence

GISP-Non-DGR•Charlotte, NC

12h

About The Position

SUMMARY Leads continuous improvement initiatives for the organization to ensure high quality services for participants, donors, and shoppers, including planning, executing, and overseeing projects that support strategic priorities and maximize operational efficiencies by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important. Works with department leaders to identify and evaluate opportunities for performance improvement by analyzing processes, metrics, and root causes of inefficiencies across the organization. Recommends, prioritizes, and scopes transformation and process excellence projects to address identified deficiencies and drive measurable outcomes. Provides project management support to other departments with project charters, workplans, and schedules; establishing project scope, goals, objectives, and deliverables; and coordinating cross-functional teams of internal and external partners. Implements and adheres to the project management process and methodology to identify and mitigate risks and ensure projects are delivered on time, within scope and budget, and meet objectives. Ensures that change management best practices are part of every project, including stakeholder engagement, communication planning, training support, and adoption monitoring to facilitate smooth organizational transitions. Lends this expertise to software implementation projects that are high-risk, high-visibility, and have organizational impacts. Fosters a culture of innovation by encouraging creative problem-solving, piloting new approaches, and facilitating cross-team collaboration to enhance organizational effectiveness, including management of the Innovation Pipeline. Leads cross-functional teams to identify and facilitate Strategic Work Assessments and other process-improvement concepts to improve productivity, reduce non-value activities, and establish standard processes that deliver operational improvements. Builds strong relationships across departments to support collaboration and alignment. Facilitates meetings and communicates clearly with a variety of stakeholders. Develops and distributes reports on work progress, findings, and recommendations for improvement.

Requirements

Bachelor's degree (B.A./B.S.) from four-year college or university in Business Administration or related field and/or five to seven years’ experience in managing complex improvement projects.
Practical or demonstrated experience in project management, change management, and/or driving process improvements.
Must have experience working successfully with subordinates and peers to achieve consensus and strategic direction.
Must demonstrate the ability to gain the respect and confidence of others and act with the highest level of integrity in all situations.

Responsibilities

Works with department leaders to identify and evaluate opportunities for performance improvement by analyzing processes, metrics, and root causes of inefficiencies across the organization.
Recommends, prioritizes, and scopes transformation and process excellence projects to address identified deficiencies and drive measurable outcomes.
Provides project management support to other departments with project charters, workplans, and schedules; establishing project scope, goals, objectives, and deliverables; and coordinating cross-functional teams of internal and external partners.
Implements and adheres to the project management process and methodology to identify and mitigate risks and ensure projects are delivered on time, within scope and budget, and meet objectives.
Ensures that change management best practices are part of every project, including stakeholder engagement, communication planning, training support, and adoption monitoring to facilitate smooth organizational transitions.
Lends this expertise to software implementation projects that are high-risk, high-visibility, and have organizational impacts.
Fosters a culture of innovation by encouraging creative problem-solving, piloting new approaches, and facilitating cross-team collaboration to enhance organizational effectiveness, including management of the Innovation Pipeline.
Leads cross-functional teams to identify and facilitate Strategic Work Assessments and other process-improvement concepts to improve productivity, reduce non-value activities, and establish standard processes that deliver operational improvements.
Builds strong relationships across departments to support collaboration and alignment.
Facilitates meetings and communicates clearly with a variety of stakeholders.
Develops and distributes reports on work progress, findings, and recommendations for improvement.