Manager of Account Management - Phoenix, AZ
About The Position
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: Summary: The Manager of the Account Management is responsible for leading the team including: handling performance reviews and performance improvement plans, case load distribution, budgeting for future growth of the team and managing escalated service issues.
Requirements
- Strong attention to detail
- Strong verbal and written communication skills
- Ability to work independently as well as in a team environment
- Strong organizational skills
- Positive attitude
- Ability to thrive in fast-paced environment
- Strong analytical and problem solving skills
- Ability to establish and maintain collaborative working relationships with others of all levels
- Ability to maintain a high level of confidentiality
- Ability to work with clients and partners at a strategic level
- Servant leadership mentality
- 5+ years insurance industry experience, required
- 5 + years of customer service experience, required
- Experience with Microsoft Suite, required
- Life and Health License; required
Nice To Haves
- Bachelor’s degree, preferred
- 5 + years of Management / Leadership experience, preferred
Responsibilities
- Manage performance reviews and improvement plans
- Manage quarterly bonuses for the team
- Assign and/or re-distribute client accounts to the team
- Budgeting new hires and interview/source new talent as needed
- Serve as department manager for escalated issues with client and carriers
- Develop training processes and service templates
- Attend client meetings as needed
Benefits
- eligible employees health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
