Manager, OCC Reporting & Insights

Brightspeed • Charlotte, NC

1d • Hybrid

About The Position

The Manager of OCC Reporting & Insight is responsible for leading the analytics, performance management, and decision-support function for a large, multi-state Field Operations footprint. Reporting to the Senior Director of Network Transformation and Ops Control, this role serves as a strategic partner to regional and executive leaders by translating operational complexity into clear insights, priorities, and actions. This individual will lead a team of analysts supporting Operations Control Center (OCC) and Field Operations leadership, while also owning the analytical frameworks, performance narratives, and operating cadence that enable data-driven decision-making at scale. The Manager will play a critical role in shaping how performance is measured, communicated, and improved across the organization.

Requirements

• Demonstrated ability to lead teams responsible for influencing and supporting multi-million-dollar operational and financial decisions
• Bachelor’s degree in business, finance, data analytics, or equivalent professional experience is preferred
• 8+ years of experience in financial, operational, or performance analytics roles with increasing strategic responsibility
• Prior experience managing analysts and partnering closely with operational leadership
• Proven success communicating insights and recommendations to executive-level audiences
• Advanced proficiency in Excel, Power BI, and Microsoft Office Suite, with the ability to design scalable analytical frameworks
• Exceptional written and verbal communication skills with the ability to influence across organizational levels
• Ability to thrive in fast-paced, deadline-driven environments while balancing strategic and tactical priorities

Nice To Haves

• Prior experience in telecommunications, utilities, or large-scale field operations environments is strongly preferred

Responsibilities

• Own the Operations analytics and performance management strategy, ensuring alignment with organizational objectives, financial targets, and customer experience goals
• Be a strategic partner to OCC leadership, helping frame decisions and priorities using data-driven insights
• Evolve the operating rhythm for performance management, including weekly and monthly business reviews
• Serve as the single point of contact for all Field Operations hiring decisions, maintaining an outlook on both short-term and long-term planning to ensure alignment with operational KPIs and financial budgets
• Lead, coach, and develop a team of high performing analysts, fostering strong analytics, business acumen, and executive communication skills
• Oversee the development and delivery of workforce and operational reporting across Field Operations, ensuring consistency, accuracy, and relevance
• Drive deep-dive analyses to understand performance gaps, cost drivers, productivity trends, and operational constraints
• Partner with cross-functional stakeholders in FP&A and Operations Planning to evaluate investment decisions, operational changes, and budget generation
• Provide strategic oversight for business case development, validation, and post-implementation performance tracking
• Serve as a key contributor to executive-level presentations, synthesizing complex analyses into clear, compelling narratives
• Act as the primary escalation point for analytical questions and performance discussions with senior leadership

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees