Manager - OC Patient Access

Overlake Medical Center & Clinics•Bellevue, WA

36d•$88,608 - $141,773

About The Position

Welcome to a medical center where you're the center of attention. Overlake Medical Center Clinics has a new opportunity for a Manager of Patient Access to lead, and grow, our centralized teams! The Manager of Patient Access manages the outpatient call center scheduling and referrals. Actively ensures collaborative relationships with leaders, providers, and other stakeholders across the organization to manage departmental performance and results. The Manager analyzes data and assesses processes, continually looking for operational efficiencies and improvement opportunities related to quality, patient satisfaction, revenue, and staff productivity. Responsible for workflow development, goal setting, monitoring team and individual performance and setting action plans for all areas of responsibility. Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions. Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us. COVID-19 vaccination requirement: After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.

Requirements

Bachelor’s degree required.
Two years’ leadership experience in a similar position within a healthcare system, physician practice, or related field is required.

Responsibilities

Manages the outpatient call center scheduling and referrals.
Actively ensures collaborative relationships with leaders, providers, and other stakeholders across the organization to manage departmental performance and results.
Analyzes data and assesses processes, continually looking for operational efficiencies and improvement opportunities related to quality, patient satisfaction, revenue, and staff productivity.
Responsible for workflow development, goal setting, monitoring team and individual performance and setting action plans for all areas of responsibility.

Benefits

Local, visible leaders who care about you.
A values-based work environment.
Medical insurance premiums as low as $0 per month.
Many Overlake services covered at 100%.
Tuition reimbursement up to $10,000 per year.
Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
Pre-tax and Roth after tax retirement savings plans.
An expanded Employee Assistance Program.
A caregiver support program to help with everything from childcare to eldercare.
Free parking and Orca transit passes.