Manager Nursing Workforce Optimization & Operations-System

Brown Medicine•Cranston, RI

7h•Onsite

About The Position

SUMMARY: Reporting to the System Director of Nursing Operations, this role leads the standardization and advancement of inpatient nursing scheduling and oversees all staffing practices and procedures for nursing and nursing support staff. The Manager of System Nursing Workforce Optimization & Operations plays a key strategic role in aligning system‑wide scheduling processes, ensuring appropriate skill mix and optimal staffing levels across all hospitals. This position drives operational excellence by shaping standardized policies, overseeing centralized scheduling operations, and promoting efficiency, consistency, and equity in workforce deployment. PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to embody the organization’s mission of “Delivering health with care” and consistently demonstrate its core values: Compassion, Accountability, Respect, and Excellence. These principles guide our daily interactions with patients, colleagues, and the broader community. Lead system-wide scheduling strategy to ensure optimal staffing coverage and skill mix across all facilities. Develop, implement, and maintain standardized scheduling policies and procedures aligned with operational goals and regulatory requirements. Oversee centralized scheduling teams and processes, ensuring consistency, accuracy, and responsiveness to patient care needs. Collaborate with nursing leadership, HR, and operational teams to forecast staffing needs and align resources accordingly. Monitor scheduling metrics and workforce utilization to identify trends, gaps, and opportunities for improvement. Ensure compliance with labor laws, union agreements, and internal policies related to scheduling and staffing. Serve as a role model for professionalism, customer service, and respectful teamwork. Conduct staff evaluations and recommend corrective actions when necessary. Support ongoing staff development and training initiatives related to scheduling systems and practices. Participate in or lead project teams focused on workforce optimization and operational excellence. Perform other related duties as assigned. BASIC KNOWLEDGE: The ideal candidate will hold a bachelor’s degree in healthcare administration, business, nursing, or a related field, with a master’s degree preferred. They should bring at least five years of progressive experience in healthcare operations, workforce management, or scheduling leadership. A strong understanding of scheduling systems, workforce analytics, and staffing models is essential. The role demands exceptional interpersonal and organizational skills to effectively engage with both clinical and administrative stakeholders. Candidates must demonstrate the ability to lead cross-functional teams and manage complex, system-wide initiatives. Proficiency in data analysis, project management, and change management is required, along with a high level of tact, sensitivity, and independent judgment. EXPERIENCE: 3 years of related experience required. SUPERVISORY RESPONSIBILITY Direct supervision for up to 10 FTE Pay Range: - EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: M-F 8-5pm Work Shift: Day Daily Hours: 8 hours Driving Required: No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission

Requirements

bachelor’s degree in healthcare administration, business, nursing, or a related field
at least five years of progressive experience in healthcare operations, workforce management, or scheduling leadership
strong understanding of scheduling systems, workforce analytics, and staffing models
exceptional interpersonal and organizational skills
ability to lead cross-functional teams and manage complex, system-wide initiatives
Proficiency in data analysis, project management, and change management
high level of tact, sensitivity, and independent judgment
3 years of related experience required.

Nice To Haves

master’s degree

Responsibilities

Lead system-wide scheduling strategy to ensure optimal staffing coverage and skill mix across all facilities.
Develop, implement, and maintain standardized scheduling policies and procedures aligned with operational goals and regulatory requirements.
Oversee centralized scheduling teams and processes, ensuring consistency, accuracy, and responsiveness to patient care needs.
Collaborate with nursing leadership, HR, and operational teams to forecast staffing needs and align resources accordingly.
Monitor scheduling metrics and workforce utilization to identify trends, gaps, and opportunities for improvement.
Ensure compliance with labor laws, union agreements, and internal policies related to scheduling and staffing.
Serve as a role model for professionalism, customer service, and respectful teamwork.
Conduct staff evaluations and recommend corrective actions when necessary.
Support ongoing staff development and training initiatives related to scheduling systems and practices.
Participate in or lead project teams focused on workforce optimization and operational excellence.
Perform other related duties as assigned.