Workforce Operations Manager

Equus•Houston, TX

About The Position

The Operations Manager provides the strategic leadership necessary to drive successful business operations. Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for creating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities.

Requirements

Demonstrated expertise in performance and quality management, with a focus on continuous improvement.
Results-driven mindset with a strong commitment to achieving organizational goals.
Strong problem-solving skills, with the ability to identify challenges and implement effective solutions.
Proficient in data interpretation and analysis to support informed decision-making and operational enhancements.
Advanced proficiency in Microsoft Office Suite; adept at learning and utilizing employment-related software, web platforms, virtual communication tools, Power Bi, and social media.
Proven ability to lead diverse teams effectively, both in-person and in virtual environments.
Skilled in working collaboratively with customers and staff; flexible, congenial, and adaptable in dynamic settings.
Excellent oral and written communication skills; experienced in public speaking and presenting to diverse audiences.
Creative and flexible in leveraging resources to meet evolving customer needs.
Highly self-motivated and customer service-oriented, with a proactive approach to responsibilities.
Knowledgeable in conflict resolution strategies, applicable in both remote and in-person work environments.
Bachelor’s degree and a minimum of two years relevant experience in the workplace or
Substitute 2 years of management experience for each year of college or
Five years of experience at Workforce Solutions – at least some of that in a supervisory role
Strong leadership and team management abilities.
Excellent analytical and problem-solving skills.
Proficiency in data analysis and performance metrics.
Strong communication and interpersonal skills.
Ability to manage multiple projects and priorities.
Understanding compliance, safety, and regulatory standards.
Ability to work flexible hours.

Nice To Haves

Experience with process improvement methodologies (e.g., Lean, Kaizen).
Lean Six Sigma Certified a plus.

Responsibilities

Monitor and evaluate the effectiveness of operational processes and make data-driven improvements.
Ensure high levels of customer satisfaction through efficient delivery service.
Analyze workflows and identify areas for process improvement.
Track key performance indicators (KPIs) and operational metrics.
Foster a positive, inclusive, and high-performance work culture.
Supervise, mentor, and support department managers and team leaders.
Conduct audits and implement corrective actions as needed.