Manager, Nursing & Medical Operations - Crisis Services-Administration - Behavioral-FR

Health Care District of Palm Beach County•West Palm Beach, FL

About The Position

Leads nursing and medical operations in crisis stabilization and emergency psychiatric settings, ensuring delivery of safe, high-quality, trauma-informed care. Oversees nursing personnel, medication administration, infection control, and emergency protocols. The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace. This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/

Responsibilities

Supervise and evaluate RNs, LPNs, and APRNs providing crisis stabilization and medical support staff.
Ensure compliance with the Florida Nurse Practice Act (Chapter 464), AHCA regulations, and facility licensure requirements.
Ensure all clinical documentation is completed accurately and on time, meets DCF, AHCA, and accrediting body standards, and adheres to required billing and coding practices.
Partner with revenue cycle and finance teams to ensure proper use of CPT/HCPCS codes, service modifiers, and payer policies; participate in budget discussions.
Oversee medication administration, medical screening, and emergent response protocols.
Manage infection prevention, restraint/seclusion documentation, competency evaluations, and continuing education.
Participate in quality monitoring, incident review, and corrective action plans.
Collaborate with psychiatry and clinical leadership on service delivery and staffing needs.
Collaborate with internal and external partners (law enforcement, hospitals, community agencies) to strengthen crisis response networks.
Develop subject-matter expertise in the center’s EMR system and oversee its effective use within the nursing and medical services team.
Serve as a knowledgeable resource able to cross-cover responsibilities of other department managers during absences or peak operational periods.
May include evening, weekend, or on-call rotation coverage due to the nature of crisis work.