Manager NOC - Network

External Crown Castle Careers • Canonsburg, PA

3d • $98,100 - $134,900 • Hybrid

About The Position

Lead the Network Operations Center (NOC) ensuring network reliability, availability and compliance with Customer Service Level Agreements (SLA's). Ensure that operational management policies, standards and procedures are properly implemented and maintained, including performance reporting, budget management, cost reduction, staffing, customer relationships and safety standards.

Requirements

• 6+ years relevant work experience Required
• Experience leading teams Required

Responsibilities

• Ensure customer incidents and outages assigned to your team are successfully and quickly resolved, diffused, or escalated
• Ensure large-scale outages are handled successfully in a timely fashion
• Ensure your team is adequately prepared to support new technologies and services as they launch
• Establish and maintain strong relationships and rapport with groups required to resolve incidents
• Ensure the overall performance your team and that they meet or exceed target metrics

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees