NOC Manager

Educational Media Foundation • Franklin, TN

11d • Onsite

About The Position

Overview Are you ready to lead with purpose and power up a mission-driven network? We're looking for a Network Operations Center (NOC) Manager to guide a dynamic 24/7 team supporting K-LOVE’s national broadcast and infrastructure technologies. This is more than just a technical leadership role—it’s a chance to blend hands-on expertise with servant leadership, driving operational excellence while keeping our mission front and center. If you're passionate about IT systems, cloud environments, and building a culture of trust and accountability, this could be your calling. This role will work fully on-site at our headquarters in Franklin, TN. The schedule will be Monday - Friday, 8:30am-5pm.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field – or 7+ years of equivalent professional experience.
• License and Certification: None required.
• Minimum 5+ years in IT support, systems administration, or operations engineering.
• Minimum 5+ years or equivalent experience in broadcast engineering.
• Proficiency in Windows Server, Linux/Unix, and core networking concepts (DNS, DHCP, TCP/IP).
• Hands-on experience with cloud platforms (AWS, Azure) and virtualization tools.
• Familiarity with scripting languages (PowerShell, Bash, Python) to support automation and tooling.
• Strong interpersonal and communication skills with the ability to collaborate effectively across technical, business, and ministry teams.
• Experience with DevOps tools such as Docker, Kubernetes, Jenkins.
• Understanding of ERP systems and integrations (Sage, NetSuite, SAP, Oracle).
• Proven leadership experience with strong team-building and mentoring skills in a 24/7 technical operations or broadcast environment.
• Advanced understanding of broadcast systems, including transmitter operations, remote control systems, STL/TSL, processors, EAS/ENDECs, and legal broadcast limits.
• Solid expertise in networking and communication protocols such as SNMP, IP, VSAT, and satellite technologies, with the ability to perform Tier 2 troubleshooting with minimal supervision.
• Demonstrated ability to analyze and resolve complex technical problems, often under pressure, while managing multiple issues systematically and logically.

Nice To Haves

• Cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate), CompTIA Network+, SBE preferred.
• Professional certifications such as: o CompTIA Network+ o AWS Certified SysOps Administrator o Microsoft Certified: Azure Administrator Associate SBE Radio Operator Certification preferred or the ability to obtain within the first year of employment.

Responsibilities

• Technical Operations & Support Provide Tier 3–4 technical support for servers, business applications, and cloud infrastructure (AWS, Azure).
• Support and maintain systems and networks to ensure high performance and service reliability across broadcast and IT environments.
• Maintain in-depth knowledge of operating systems and key applications to support planning, testing, and implementation of technical initiatives.
• Evaluate user needs and contribute to continuous improvement.
• Work closely with IT Help Desk to ensure an open line of communication between local office resources and the IT Help Desk to improve end user customer service levels.
• Serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
• Monitor and manage system updates, patching, and infrastructure documentation.
• Monitor key performance indicators (KPIs) and operational metrics, driving continuous improvement to achieve targets.
• Apply Tier 2 troubleshooting expertise across networking protocols (DNS, DHCP, TCP/IP, SNMP, IP), satellite (VSAT), and broadcast systems (transmitters, STL/TSL, processors, EAS/ENDECs).
• Respond to technical issues with strong customer service orientation, addressing user concerns with professionalism and empathy.
• Maintain compliance awareness and support regulatory requirements, including FCC rules and legal broadcast limits.
• Systems Administration & Automation Automate operational tasks using scripting languages (PowerShell, Bash, Python).
• Manage infrastructure tools and platforms, including SolarWinds, Git, Jira, Prometheus, Grafana, Docker, Kubernetes, Jenkins, and system health dashboards.
• Support software deployments, hardware rollouts, and system integrations in collaboration with IT and DevOps teams.
• Support ERP system integrations, including systems such as Sage, NetSuite, SAP, or Oracle.
• Cloud & Infrastructure Management Maintain and troubleshoot cloud-based environments in AWS and Azure.
• Work to improve system scalability, efficiency, and security in line with organizational objectives.
• Collaborate with cross-functional teams on infrastructure planning and future-state architecture improvements.
• Leadership & Team Development Lead, mentor, and schedule a 24/7 technical operations team to ensure incident readiness and continuous coverage.
• Promote a culture of trust, accountability, and continuous improvement grounded in servant leadership.
• Establish performance benchmarks, coach Team Members, and provide technical guidance aligned with Ministry values.
• Analyze complex technical challenges, often under pressure, and guide Team Members toward structured, solution-oriented resolutions.
• Communication & Documentation Draft clear incident reports, standard operating procedures, and technical documentation.
• Provide verbal and written updates to internal stakeholders, including non-technical audiences.
• Create and maintain accurate documentation of system changes, procedures, and troubleshooting efforts.
• Present infrastructure updates and incident summaries to leadership and cross-functional teams.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees