Manager, New Verticals - Gift Card Strategy & Operations
About The Position
We’re looking for a Manager to drive the growth of the DoorDash Gift Card program, owning both the external growth strategy and the internal execution that powers it. This role sits at the intersection of business development, strategy & operations, and analytics, with end-to-end ownership over initiatives that expand distribution, increase awareness, and grow gift card sales. You’ll work cross-functionally with Product, Marketing, Finance, Analytics, and Partnerships to design, launch, and iterate on campaigns and experiments aimed at acquiring first time gift card users. This includes launching new features to improve the in-app gift card purchasing experience, identifying and securing off-platform partnerships to drive awareness during key seasonal moments, and partnering with Marketing to execute high-impact holiday campaigns. You will report to the Senior Manager / GM of our Consumer Financials team and operate as an individual contributor. We operate in a hybrid model, where we spend some time collaborating in person and some time working from home.
Requirements
- You have 6-8+ years of experience in tech, strategy, financial services, consulting, operations, CPG, food & beverage, AI or a related high-stakes environment.
- You’re customer obsessed. You possess the ability to think through what drives consumer spending and how to use customer insights to drive growth.
- You’re analytical. You possess a sharp analytical mind, and can extract and communicate meaningful insights from data to drive strategic decisions. You are comfortable with SQL and data visualization tools, while using AI to enhance your analytical outcomes.
- You’re comfortable in ambiguity. You thrive in ambiguous, fast-paced environments and can independently translate high-level goals into actionable plans.
- You have leadership experience, directly or indirectly. You’ve mentored, coached, or developed teammates and are excited to grow into a people manager role over time.
- You have a completed Bachelor’s Degree.
Responsibilities
- Own business outcomes. Be accountable for the performance of the DoorDash Gift Cards program, setting goals, tracking KPIs, and driving measurable growth and ROI.
- Influence up and across. Own the growth strategy for DoorDash Gift Cards, serving as the face of the program to merchants and securing new placements and marketing opportunities across online and brick-and-mortar channels.
- You’re action oriented. You can implement scalable initiatives and best practices to provide a world-class operation for our three-sided marketplace.
- You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking. You are consumer first, and not competitor focused.
- You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
- You experiment with data. You can build data models using tools like Excel and SQL to evaluate the economic and strategic costs and benefits of various programs and experiments. You will prove your hypotheses through operational experiments and running a/b tests.
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
