Director, Gift Card & Stored Value Operations

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewP2W administers the McDonald’s Arch Card program — one of the largest gift card programs in quick service retail. This role leads the day-to-day operations of that program while helping to shape its next chapter, which includes the launch of digital stored value and e-gift cards alongside the existing physical card business. This is a hands-on operational leadership role, supported by a remote team of four P2W employees, plus engagement across the broader McDonald’s team. The right person not only knows the physical gift card ecosystem deeply, including distribution partners, card manufacturing, inventory planning, seasonal demand cycles, but also brings deep digital payments fluency to help navigate the program’s expansion into app-based stored value and e-gift cards.

Requirements

10 years of experience in gift card, prepaid, or stored value program operations, international e-gift card experience a strong plus
Bachelor's degree in Marketing, Finance or other related field and experience
Working familiarity with the physical gift card ecosystem, including knowledge of processes and relevant vendors for distribution, manufacturing, and inventory planning
Deep experience managing programs with e-gift cards and digital stored value required
Experience managing external vendor relationships in a large, matrixed organization
Strong financial acumen around stored value liabilities, breakage, and reporting
Comfortable operating with ambiguity and building structure where little exists

Nice To Haves

experience in franchise or multi-stakeholder environments
familiarity with gift card regulatory compliance considerations

Responsibilities

Own end-to-end operations of the Arch Card program, including physical card inventory planning, distributor relationships (Blackhawk, InComm), and manufacturing coordination
Manage the seasonal planning calendar, with particular focus on holiday demand cycles
Maintain operational continuity and vendor performance across all program touchpoints
Partner with cross-functional teams across Treasury, Finance, Marketing, Technology, and Legal to support the launch of digital stored value and e-gift card capabilities
Coordinate with distribution partners on digital product availability across third-party channels
Support operational readiness, customer experience, and issue resolution as digital capabilities go live
Ensure the program operates in compliance with escheatment, unclaimed property, and consumer protection regulatory requirements
Partner with Finance and Treasury on liability management, breakage accounting, and financial reporting
Prepare materials and updates for the P2W board of directors
Serve as the operational center of gravity across internal teams and external vendors for the stored value program
Support contract management and vendor SLAs in partnership with Legal and Procurement