Manager, Mortgage Lending Member Experience

Redwood Credit Union•Napa, CA

48d

About The Position

Redwood Credit Union is seeking a Manager, Mortgage Lending Manager to strategically plan, implement, lead, and evaluate Redwood Credit Union's (RCU) residential mortgage lending channels with a focus on providing excellent Member service and sound lending growth through sales efforts while also satisfying risk/return objectives set by RCU's Asset/Liability Committee (ALCO) and its Credit Risk Management Committee. this position will have departmental oversight which includes underwriting, loan processing, loan closing/funding, mortgage compliance and internal home loan originations teams. Leadership and Management: Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers. Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth. Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action. Supervise staff: goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships. Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies. Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions. As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate. Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues. Program Management: Ensure compliance with pertinent government rules and regulations. Evaluate and adjust mortgage lending procedures, underwriting criteria, documents and forms to ensure efficiency, compliance, and quality. Further achievement of mortgage lending goals by directing strategic and operational activities including origination, processing, underwriting, closing and secondary marketing, while also actively seeking ways to change and improve business units going forward. Actively partner with peers across Redwood Credit Union to integrate mortgage lending into referral activity across departments. Optimize origination efforts through a variety of distribution channels including an inbound call center, internal loan officer(s), and direct lending through the RCU branches. Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability. Assist in developing and implementing portfolio management and risk management strategies including overseeing quarterly Portfolio Reviews that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs. Partner with vendor management for all Mortgage related vendors, and work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity. Controlling Decision loans as required by lending authority and recommend/manage lending authority for team members. Through loan audits and quality control reviews, ensure loans are originated within RCU and current investor standards. Prepare weekly Status Reports for the VP, Mortgage Lending. Ensure compliance with budget by monitoring activities and reporting deviations. Planning: Recommend short-and long-term goals, strategies, objectives, and loan programs for all mortgage lending activities. Develop and implement loan-pricing and portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth. Develop mortgage lending promotional programs for internal Loan Officers in coordination with the Marketing Department, e.g. flyers, email and printed advertisements. Develop and execute plans to develop mortgage lending opportunities by establishing direct relationships with realtors, vendors, and other influencers throughout RCU's field of Membership. Non-Essential Functions: Provide general training to RCU staff not in lending. Participate in community events, community volunteer boards & associations. Perform other duties as assigned.

Requirements

Strong communication and presentation skills.
Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust.
Thorough knowledge of all aspects of financial institution mortgage lending methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations.
Exceptional management skills.
Strong negotiation skills.
Skill in the operation of a personal computer and word processing, spreadsheet and presentation software.
Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches.
Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
Ability to lead, motivate, and supervise team members.
Ability to establish and maintain effective working relationships with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties.
Ability to travel 20% of time.
Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 76.

Responsibilities

Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers.
Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth.
Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.
Supervise staff: goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.
Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies.
Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions.
As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate.
Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues.
Ensure compliance with pertinent government rules and regulations.
Evaluate and adjust mortgage lending procedures, underwriting criteria, documents and forms to ensure efficiency, compliance, and quality.
Further achievement of mortgage lending goals by directing strategic and operational activities including origination, processing, underwriting, closing and secondary marketing, while also actively seeking ways to change and improve business units going forward.
Actively partner with peers across Redwood Credit Union to integrate mortgage lending into referral activity across departments.
Optimize origination efforts through a variety of distribution channels including an inbound call center, internal loan officer(s), and direct lending through the RCU branches.
Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability.
Assist in developing and implementing portfolio management and risk management strategies including overseeing quarterly Portfolio Reviews that reduce risk to appropriate levels for RCU while also being sensitive to individual Member needs.
Partner with vendor management for all Mortgage related vendors, and work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity.
Decision loans as required by lending authority and recommend/manage lending authority for team members.
Through loan audits and quality control reviews, ensure loans are originated within RCU and current investor standards.
Prepare weekly Status Reports for the VP, Mortgage Lending.
Ensure compliance with budget by monitoring activities and reporting deviations.
Recommend short-and long-term goals, strategies, objectives, and loan programs for all mortgage lending activities.
Develop and implement loan-pricing and portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth.
Develop mortgage lending promotional programs for internal Loan Officers in coordination with the Marketing Department, e.g. flyers, email and printed advertisements.
Develop and execute plans to develop mortgage lending opportunities by establishing direct relationships with realtors, vendors, and other influencers throughout RCU's field of Membership.
Provide general training to RCU staff not in lending.
Participate in community events, community volunteer boards & associations.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!