Manager, Mortgage Compliance and Examinations

Zillow

9d•Remote

About The Position

About the team Zillow Group Legal and Compliance is a service-oriented organization of skilled professionals who ensure Zillow Group operates in alignment with state and federal regulatory requirements. We partner across the business to translate complex regulatory expectations into scalable, durable operational practices that support innovation and responsible growth. About the role We are looking for a hands-on leader to own the end-to-end execution of our mortgage compliance and examination program. In this role, you will manage the team that is responsible for critical components of the Compliance Management System, including examination and audit response, issue remediation, regulatory filings, frontline compliance support, and regulatory change management oversight. You will serve as the face of the company during state and investor examinations, and you will be responsible for ensuring our responses are accurate, timely, and professional. As a strategic partner to the business, you will be responsible for closing the loop between regulatory discovery and operational reality. You will lead the charge in remediation planning and issue coordination, translating examination findings into durable policy and control changes across the company. This role requires a leader who can influence cross-functional stakeholders and build the structural accountability needed to maintain a best-in-class compliance culture. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,700.00 - $175,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $104,300.00 - $166,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Requirements

A mortgage compliance or regulatory leader with significant experience in audit and examination management within mortgage origination.
Proven experience managing responses to regulatory and internal audit engagements, including the ability to establish transparent and positive relationships with regulators and auditors.
Strong understanding of core mortgage regulations (e.g., TILA, RESPA, HMDA, ECOA, SAFE Act) and practical application in operations.
Experienced in translating findings and regulatory expectations into actionable remediation and operational improvements.
Ability to creatively design and construct artificial intelligence prompts, agents, workflows and interfaces that improve efficiency while maintaining accuracy.
Demonstrated ability to manage teams and drive outcomes in a fast-paced, high-stakes environment.
Skilled at building structure, tracking mechanisms, and reporting that create clarity and accountability.
Effective at influencing cross-functional stakeholders and coordinating work across multiple teams.
Comfortable operating in ambiguity and building scalable processes and systems from evolving requirements.

Nice To Haves

Experience with non-depository mortgage lenders, investor requirements (e.g., Fannie Mae/Freddie Mac), or regulatory agencies.
Familiarity with BSA/AML investigative processes.
Experience building or improving compliance tooling, dashboards, or workflow systems, including systems like Encompass, Airtable, or Databricks.