Manager Mortgage Banking

City National Bank • Los Angeles, CA

5h • Onsite

About The Position

Lead comprehensive U.S. mortgage and home equity businesses across all sales channels, operations, secondary markets, and servicing. Driving profitability, regulatory excellence, and customer-centric innovation while optimizing technology, capital allocation, and talent performance.

Requirements

• Bachelor's Degree or equivalent
• 15+ years of senior management experience in mortgage banking or consumer lending operations
• 10+ years in strategic leadership with proven track record of setting and exceeding performance objectives
• Experience with U.S. and Canadian mortgage banking regulators

Nice To Haves

• MBA or equivalent advanced degree preferred
• Deep expertise in mortgage operations, secondary markets, capital allocation, and investor relationships
• Demonstrated excellence in operational leadership, process improvement, and continuous innovation
• Strong analytical, strategic planning, and financial acumen
• Proven ability to lead large-scale teams, manage multi-channel operations, and drive transformational change
• Expertise in regulatory compliance, risk management, and fair lending practices
• Technology-savvy with ability to drive digital transformation
• Executive-level relationship management and cross-functional collaboration skills

Responsibilities

• Direct all mortgage and home equity origination, servicing, and secondary market operations nationwide
• Oversee revenue growth, cost efficiency, and balance sheet optimization across all channels
• Manage cross-functional operations including processing, underwriting, closing, quality control, and servicing coordination
• Develop and execute integrated business strategy across all internal and external consumer direct channels
• Drive secondary market production and mortgage servicing rights optimization
• Build and scale emerging sales channels and product innovation
• Establish pricing, product development, and market competitiveness strategies
• Ensure strict adherence to U.S. and Canadian prudential regulations and investor requirements
• Implement robust credit quality monitoring and enterprise risk management processes
• Lead CRA/Fair Lending initiatives and compliance protocols
• Maintain internal controls and regulatory reporting standards
• Own loan origination system (LOS) selection, design, and continuous improvement
• Lead digital transformation and servicing platform modernization
• Drive automation and process efficiency across all operational functions
• Collaborate with IT on technology stack development and implementation
• Enhance borrower experience from application through servicing
• Develop customer satisfaction measurement and reporting protocols
• Align operations with organizational brand values and culture
• Simplify and streamline mortgage processes
• Manage senior executives and cross-functional teams
• Foster accountability, performance-based culture, and inclusivity
• Build high-performing teams through coaching, development, and succession planning
• Promote collaboration across wealth management, private banking, and consumer banking divisions

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees