Private Mortgage Banking Associate Manager (SAFE)

Wells Fargo•Chicago, IL

About The Position

Wells Fargo is seeking a Private Mortgage Banking Associate Manager (SAFE) in Consumer Lending as part of Home Lending. This role involves coaching, directing, and managing the sales activities of a small group of residential Private Mortgage Bankers under the direction of a Non-Producing Private Mortgage Banking Manager. The manager will supervise individual contributors to ensure high levels of customer service, timely completion, quality, and compliance in Private Mortgage Banking Sales. The position requires producing high-quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service. It also involves making supervisory decisions, resolving issues related to team supervision, work allocation, financial resources, and daily operations, and managing personal and team’s pipeline to ensure customer loyalty. The role requires leveraging policy interpretation, procedures, and compliance requirements while negotiating terms and taking applications, identifying opportunities for process improvement and risk control development, and interacting with external customers, peers, colleagues, and mid-level managers. The associate manager must stay informed of mortgage industry trends, develop and maintain high visibility for Wells Fargo Home Mortgage in the marketplace, and manage the allocation of people and financial resources. This SAFE position involves customer contact and duties that may include offering/negotiating terms and/or taking applications for dwelling secured transactions, requiring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO).

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience
SAFE registration at the time of employment
Meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies for Loan Originator (LO) positions
Meet applicable financial responsibility, character, general financial fitness and criminal background standards
Meet ongoing regulatory requirements including additional screening, if necessary
Reliable transportation
Ability to work nights, weekends, and/or holidays as needed or scheduled

Nice To Haves

Basic Microsoft Office skills
Customer service experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of sales prospecting and generating referrals
Documented retail residential mortgage purchase fundings over the past 12 months referred primarily from established, local, external sources
Mortgage industry experience
A BS/BA degree or higher
1+ year of leadership or management experience
1+ year of data analysis experience
1 + year of recruiting experience

Responsibilities

Coach, direct, and manage the sales activities of a small group of residential Private Mortgage Bankers under the direction of a Non-Producing Private Mortgage Banking Manager
Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in Private Mortgage Banking Sales
Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service
Make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations; manage personal and team’s pipeline to effectively manage customer loyalty
Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications
Identify opportunities for process improvement and risk control development in low complexity functional areas
Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers
Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace
Manage allocation of people and financial resources for Private Mortgage Banking Sales
Be responsible for selection, evaluation, and development of staff within Private Mortgage Banking Sales