Manager, Modern Workplace Engineering

Children's Mercy KC•Kansas City, MO

2d•$53•Hybrid

About The Position

Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview The Manager, Modern Workplace Engineering (MWE) supervises highly technical staff to facilitate and participate in the planning, design, implementation and support of one or more networked systems. The Manager is also responsible for ensuring that procedures are followed, the proper documentation exists for networked systems, and provides top-tier support. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources. CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate. If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.

Requirements

Bachelor's Degree and 3-5 years' experience. This is a technical management position requiring the ability to make decisions based upon the analysis of complex systems which can only be developed through post-secondary education or extensive experience in the field.
High School diploma, or equivalent, and 7 or more years' experience. This is a technical management position requiring the ability to make decisions based upon the analysis of complex systems which can only be developed through post-secondary education or extensive experience in the field.

Nice To Haves

Cisco Certified Network Associate (CCNA) Preferred
Microsoft Certified Systems Engineer (MCSE) Preferred
Microsoft Certified Systems Administrator (MCSA) Preferred
Microsoft Certified Technology Specialist (MCTS) Preferred
VMware Certified Professional – Desktop and Mobility Preferred

Responsibilities

Own development, delivery, and management of all MWE services to support the business, including, but not limited to: - Desktop OS Deployment - Desktop Application Upgrades - Citrix Remote Access (Xendesktop/XenApp) - Citrix Provisioning Services - Horizon (VDI/AppStacks) - System Center Configuration Manager (SCCM) - Microsoft Local Admin Password Solution (LAPS) - Printer Server Management - Hardware Selection - End-user Experience – Group Policy - Encryption (SecureDoc/Bitlocker) - Workstation Patch Management
Serves as a technical consultant to the business, other IT platforms and external partners for Modern Workplace Engineering related technologies and services
Manage internal MWE personnel and contractors. Grow and develop internal team, aligning goals and strategy with work
Contribute to third party vendor contracts for equipment and services required to meet current business requirements, oversee the health of the MWE systems including maintenance, repairs and upgrades
Direct reactive and proactive maintenance planning for MWE services to eliminate causes of service disruption and potential loss of revenue
Act as escalation point for critical problems and incidents, work across teams to identify workarounds and drive ultimate resolutions.
Ensure the development and maintenance of system architecture and operational documentation
Ensure MWE operations are compliant with technology and security standards, strategies and roadmaps, liaising with Security and Compliance
Create and track relevant Service Level Agreements (SLA) and customer satisfaction metrics
Budget and manage total cost of ownership (TCO) for MWE operations and projects
Evaluate new and existing technologies to ensure "state of the art" solutions and services which focus on value added capabilities, continuous improvement, and realized cost savings
Drive the release planning and deployment of new MWE services
Manage projects through to completion including timely, effective communication and stakeholder input.
Directs the day-to-day operations of the MWE staff
Provide friendly, concise, and informed technical support for Information Systems Technology staff, MWE users, hospital staff, patients, and the public
Works with Information Systems Technology architectural and management staff to design, select, and implement networked systems technologies
Manages the overall health and performance of the networked systems
Maintains technical competency

Benefits

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Children’s Mercy benefits.

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