Manager - MiNT Core Reporting Support - Engineer

Marriott • Bethesda, MD

9d • Hybrid

About The Position

Marriott has an exciting opportunity for a MiNT Core Reporting Support -
Engineer on the Data & AI team.  This role is part of the team focused on
supporting our business intelligence (BI) platform MiNT - Marriott
Intelligence.  Appropriate candidates have a passion for data, business
intelligence (BI), emerging technologies, and a strong drive for success. 

In this role, you will function as a MiNT Platform Engineer to oversee
enhancements and daily operations of the MiNT portal. You will perform research,
analysis, incident management, DQ checks, and monitoring on a range of data
capabilities and products. 

You will also work on defining rules, tools and schools of the CoE – Center of
Excellence, to guide various Pod teams, 

If you feel you are up for the challenge, then please see further details below…

Requirements

• Bachelor’s degree in Computer Science, Data Analytics, or related discipline
• Minimum 5 years of experience in platform engineering, Web, and Business Intelligence technologies.
• Minimum 2 years of experience in the Metric Insights Tool.
• Proficiency in SQL, ETL processes, web technologies, ReactJS, and reporting tools (Power BI, Tableau, Cognos)
• Strong experience in Snowflake, Snowflake Cortex, and other AI technologies
• Strong understanding of data warehousing, web technologies, and business intelligence concepts
• Strong technical skills with proven ability to collaborate with Service Provider technical resources
• Ability to troubleshoot and resolve complex technical issues
• Strong communication skills

Nice To Haves

• Technology certifications in Snowflake and any BI tools
• Experience in agile software methodologies
• Demonstrated ability to anticipate future data platform opportunities

Responsibilities

• Trains other team members, and peers as appropriate
• Ability to work liaising with multiple teams to facilitate issue resolution
• Identifies opportunities to enhance the service delivery processes.
• Oversee daily operations and enhancements of MiNT core reporting systems
• Develop and maintain ETL pipelines for reporting data sources
• Ensure accuracy and availability of reporting data
• Provide technical support for reporting infrastructure issues
• Investigate failed reports, refresh failures, and query errors
• Participate in root cause analysis (RCA) calls
• Coordinate with SRE, platform teams, and vendors
• Document root causes, workarounds, and known errors
• Lead and participate in RCAs
• Track problem tickets and coordinate next steps with platform and vendor teams
• Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
• Maintains a proper balance between business and operational risk
• Ability to assess when risks need to be escalated to the right channels.
• Follows the defined project management standards and processes
• Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
• Makes short-term plans for the team to effectively utilize resources
• Monitors Service Provider outcomes
• Reviews estimates of work effort for the client project provided by Service Providers for accuracy
• Facilitates the timely resolution of service delivery problems and minimizes the impact on clients

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
• Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees